Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Brazil.

In this role, you will be responsible for driving the success, retention, and expansion of strategic B2B clients within a global digital learning ecosystem. You will act as a trusted advisor, helping organizations maximize the value of a personalized learning platform designed to transform talent development and engagement. Working in a fully remote, international environment, you will design and execute customer growth strategies aligned with business and learning objectives. You will lead client relationships end-to-end, ensuring adoption, engagement, and measurable impact across accounts. This is a high-impact position that blends strategic thinking, relationship management, and hands-on execution. You will collaborate closely with cross-functional teams to ensure customer satisfaction and long-term account growth.

In this role, you will be responsible for managing strategic client relationships, ensuring platform adoption, and driving long-term growth and retention across your portfolio of accounts.

• Build and maintain trusted relationships with Brazilian B2B clients, focusing on retention, renewals, and expansion opportunities.
• Define and execute tailored customer success plans aligned with each client’s learning and business objectives.
• Lead regular client meetings to present results, track KPIs, review progress, and align on next steps.
• Ensure full adoption and engagement with the learning ecosystem through activation and growth initiatives.
• Identify risks, dependencies, and opportunities across accounts, proactively managing escalations and mitigation plans.
• Collaborate with internal teams to align customer strategy, product usage, and value delivery.
• Drive continuous account expansion by identifying new opportunities and supporting long-term growth strategies.

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Requirements

The ideal candidate is a highly experienced Customer Success professional with strong B2B expertise, strategic mindset, and excellent communication skills.

• 10+ years of experience in Customer Success, Account Management, or Project Management in B2B SaaS or tech environments.
• Strong ability to understand client needs and translate them into actionable growth and success strategies.
• Proven experience managing complex client relationships and driving renewals and expansion.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organizational and project management abilities, with comfort working under tight deadlines.
• Experience using CRM tools and working with KPIs and performance metrics.
• Fluent in English and Spanish, both written and spoken.
• Based in São Paulo or Rio de Janeiro (Brazil).
• Ability to work independently in a fully remote, fast-paced environment.

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Benefits

• Fully remote work model
• Competitive salary plus performance-based commissions
• Unlimited access to a digital learning platform with extensive educational content
• Birthday day off
• International, diverse, and collaborative work environment
• Continuous professional development and internal growth opportunities
• Wellness, team-building, and culture-focused initiatives
• Opportunity to directly impact global learning transformation initiatives