Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Spain.

This role is an exciting opportunity to manage and grow a portfolio of key enterprise clients while ensuring they achieve maximum value from a sophisticated SaaS platform. You will act as a trusted advisor, driving adoption, satisfaction, and operational efficiency for customers’ last-mile delivery processes. By leading Success Plans, conducting Quarterly Business Reviews, and collaborating cross-functionally, you will influence product development and help shape client experiences. The ideal candidate thrives in a fast-paced environment, enjoys building strong client relationships, and possesses the technical aptitude to support integrations and feature adoption. Your work will have direct impact on customer retention, expansion, and long-term business growth.

• Take ownership of a portfolio of enterprise clients, ensuring high engagement and satisfaction with the platform
• Develop and execute Success Plans and conduct Quarterly Business Reviews to track client goals and outcomes
• Proactively monitor KPIs, customer needs, and platform usage to maximize value delivery and adoption of new features
• Serve as a technical product expert, providing training, testing, troubleshooting, and support for integrations and APIs
• Communicate customer feedback and insights to internal teams to influence product development and feature rollout
• Facilitate smooth operational execution for clients’ last-mile delivery processes
• Collaborate with cross-functional teams to validate product features and support continuous improvement

Requirements:

• 5+ years of experience in customer-facing roles such as Customer Success, Account Management, Consulting, or Sales
• Fluent in Spanish, French, and English
• Substantial SaaS experience and strong understanding of IT solutions and API integrations
• Executive presence with the ability to engage and influence senior stakeholders
• Outstanding customer management, communication, and interpersonal skills
• Analytical mindset with the ability to monitor KPIs and identify actionable insights
• Experience in Logistics & Supply Chain and familiarity with Postman is a plus

Benefits:

• Fully remote or flexible work options, with the ability to work from home, the office, or elsewhere
• Autonomy to define your path to success and manage your customer portfolio
• Competitive salary, the right tools, and fringe benefits depending on location
• Join a diverse, international team in a collaborative and creative work environment
• Access to professional growth opportunities through training, workshops, and conferences
• Team meetups and annual offsite events to strengthen collaboration and company culture