Senior Customer Success Manager

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Senior Customer Success Manager, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in North America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy. 

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

To learn more about our team, check out our blog post on Customer Success at Amplitude!

• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Plan and deliver value based business reviews with client executives
• Develop customized success plans that both accelerate adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
• Leverage your Amplitude product expertise along with customer use case knowledge to proactively identify growth opportunities
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Amplitude
• Project manage the customer journey using internal and external resources as needed
• Provide expertise to help customers derive valuable insights from our highly technical product
• Partner with our Professional Services team to deliver a successful onboarding process, answer ad hoc business/strategy questions, and share methodologies and insights
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes
• Effectively prioritize in order to deliver on key business objectives

You'll be a great addition to the team if you have:

• Prior experience in a customer success/account management role with a track record working with large enterprise customers.
• Proven ability to navigate sophisticated Enterprise organizations to accelerate product adoption, influence collaboration, and promote opportunities for growth.
• Experience prioritizing multiple business units of the same customer.
• Shown ability to learn and explain a technical product or concept.
• A customer-focused mentality and passion for customers’ success with the ability to balance the needs of the customer with those of the business.
• The desire to become a Data Monster; someone who persistently looks at data to uncover business insights and drive decision-making.

The Product: Amplitude is a digital analytics platform – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Other fun facts about Amplitude: 

• G2: #1 product analytics solution and #3 best software product 
• Business Insider: A top tech company to bet your career on
• Fast Company: #3 most innovative enterprise company in the world
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
• We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado: Colorado range: $134,000 - $200,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)
Based on legislation in New York City, the following details are for individuals will work for Amplitude in New York City: New York City salary range: $148,000 - $222,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)
Based on legislation in California, the following details are for individuals who will work for Amplitude California: California salary range: $148,000 - $222,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state: Washington salary range: $134,000 - $200,000 base salary (inclusive of guaranteed bonus) OR (inclusive of commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.