Senior Customer Success Manager

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

As Senior Customer Success Manager, you will

• Proactively engage with customers to understand their needs, challenges, and objectives.
• Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
• Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
• Work closely with customers to create and execute a successful plan that aligns with their business objectives and maximizes the value they receive from our solutions.
• Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
• Ensure timely resolution of customer issues, working closely across stakeholders.
• Provide education and resources to customers to enable them to effectively use our products.
• Develop multiple touchpoints across customer hierarchy, lead and engage with key customer stakeholders and champions.
• Lead weekly cadence meetings & Quarterly Executive Reviews to ensure customers are leveraging the full capabilities of our offerings.

Minimum Qualifications

• 6+ years of professional experience in a Customer Success, Sales, OR Account Management role, ideally in a high-growth, SaaS company
• Detail-oriented with strong analytical, writing, and communication skills.
• Must be able to develop and grow relationships with key customers.
• Proven track record to meet NRR numbers, year on year across customer-base.
• Prior experience in managing automation projects / technology is preferred.
• Expertise in at least one line of business or specific industry sector