Senior Customer Success Manager

About Katalon

Founded in 2016, Katalon is the leading provider of a Modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as AT&T, CVS Health, Tesla, Unilever,Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit https://katalon.com

Responsibilities

• Establish yourself as a trusted advisor with your customer base by sharing insights from your personal experience and exposure to other organizations and providing constant support, best practices, and updated product functionalities
• Gain deep knowledge about your assigned customer's business needs to drive renewal, expansion, and referral opportunities
• Manage a revenue pipeline while up-selling and cross-selling within your book of accounts
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Monitor customer usage and health; provide recommendations as needed
• Evangelize the Katalon vision to our customers while simultaneously representing their voice with our Product team to shape the future of our platform.
• Strive to become a subject matter expert on the Katalon products

Requirements

Must-have

• Minimum 5 years of experience in a customer-facing role in a SaaS high-growth environment (Customer Success, Account Management or Strategic Consulting)
• Experience providing constant support on user experience with complex Enterprise accounts
• Experience onboarding customer organizations and maintaining those relationships throughout the customer life cycle
• Experience managing renewal conversations, growing book of accounts, and delivering Customer Success at scale
• Motivated self-starter who is hungry to learn and can provide examples of how they have achieved results while balancing demanding expectations
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Exceptional communication and organizational skills

Nice-to-have

• Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired.
• Experience in software quality assurance and testing - particularly test automation is a plus.

Knowledge of DevOps or a good understanding of development methodologies is a plus.
Benefits

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don't just take our word for it. Take a better look below!

• Attractive compensation package with achievable and compelling Quarterly Performance Bonus (modeled at 90% gross monthly salary)
• Self-Managed Paid Time Off (PTO) - We trust that everyone working at Katalon is a true professional and responsible talent. When you're sick, take the time you need to get better. Enjoy your time off if you need a break to refresh and reboot.
• 100% company-paid Medical, Dental, & Vision insurance for you and your dependents
• 401(k) retirement plan with company match
• Diverse, Equal, Inclusive, and Belonging work environment

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.