Senior Customer Success Manager

Title: Senior Customer Success Manager

Department: Customer Success

Location: Remote

About Aria Systems

Aria enables enterprises to automate complex usage and subscription billing in an agile market environment. Aria Billing Cloud is top-rated by leading research firms, and innovative enterprises including Adobe, Comcast, Experian, Subaru, and Telstra depend on Aria to accelerate ideation, become customer centric, and grow recurring revenues.

We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving company that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.

Department Overview

The Customer Success team is a close-knit group of team members responsible for managing, expanding and retaining Aria’s customer base. With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria’s excellence, building relationships with the most important part of the team – the customer.

Position Summary

Be part of something amazing! Aria Systems is seeking a Senior Customer Success Manager to join our growing Customer Success team. Reporting to the Senior Director of Customer Success, we are looking for a candidate with high energy and a knack for engaging with Aria’s Enterprise customers to drive opportunities, renewals, references, and overall customer satisfaction. The ideal candidate will contribute to the team’s success by offering their customers a person they can lean on to ensure the Aria billing platform is delivering and exceeding expectations.

Responsibilities

• Identify and secure expansion sell opportunities within your assigned book of business.
• Develop your own account, territory, and opportunity plans to manage the complete and complex renewal and expansion sales cycles to drive maximum value and adoption of Aria’s platform.
• Work cross functionally with our marketing, product and customer service teams to deliver outstanding results.
• Maximize customer retention and renewal rates.
• Develop relationships at senior levels with all customers across their organization.
• Proactively manage customers’ satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
• Act as customer advocate and relationship manager internally with Aria management and the technology group.
• Understand Aria’s billing platform to aggressively respond to and help solve customer concerns.
• Ensure successful delivery of customers’ contractual components.
• Work with Aria’s marketing team to identify and implement customer reference and recognition opportunities.
• Manage assigned customers’ transition from the Professional Services group during customer implementation.

Required Qualifications

• 8+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated ownership of territory and account management.
• Bachelor’s Degree
• Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results.
• Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems.
• Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills.
• Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment.
• Strong computer skills including Microsoft Office (Word, PowerPoint, Excel, Teams, Dynamics), Jira and Salesforce.
• Proven ability to multi-task and interact with a large number of demanding customers.
• Familiarity with billing and subscription management a plus.
• Bilingual-Spanish a plus
• Ability to travel when required

Aria Culture

Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a fast-moving company, we expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.

Apply for this position directly on our website at https://www.ariasystems.com/company/careers.

Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.

Please, no phone calls. Principals only; recruiters please do not respond to this ad.