Senior Customer Success Manager

·Identify and/or develop key relationships across our organization and our

customers’

·Lead client discovery calls to understand customer needs and potential

solutions

·Plan and lead business reviews, including strategies, Q2 roadmaps, and

relevant industry best practices to help meet customer growth objectives

·Lead strategic calls with executives to ensure they stay well informed about

Q2, our solutions, services and innovation and that Q2 is meeting their

expectations as a trusted partner

·Engage with a cross-function of internal teams to proactively ensure the Q2

solutions delivered are understood and optimize and aligned to stated

business objectives, celebrating successes and adapting to changes along

the way

·Work in partnership with Customer Experience Managers to build

Success Plans that drive usage, adoption, and optimization

·Collaborate with Implementation/Delivery/Professional Services teams

to help understand custom requirements, promote solutions, align

executive leadership, and facilitate decisions

·Draft and deliver proposals that clearly articulate solutions and impact for

customers

·Identify, forecast, and build a pipeline for expansions and incremental

customer solutions

·Lead negotiations of contract renewals and incremental services and/or

solutions

·Represent Q2 at customer events and user group sessions, as needed or

assigned

·Promote Q2 innovations with customers and across industry networks

·Work alongside a dynamic and committed team of humans

Requirements:

·8+ years of experience working in commercial banking and/or financial

services consulting role, directing complex customer relationships

·6+ years of experience building and leading cross-functional teams

·Digital banking technology and/or strategy experience preferred

·BA/BS degree required, business degree preferred

·Proven ability to work effectively remotely, and willingness to travel as

needed.

This position is 100% remote

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