Senior Customer Success Manager

Senior Customer Success Manager, Sao Paulo, Brazil

Build Your Career | Love your Work | Make a Difference

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

We’re looking for a highly motivated Senior Customer Success Manager. The Senior Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer’ s product and services portfolio. Additional responsbilities include implementing innovative initiatives for the longtail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.  

This role will be based in Sao Paulo, Brazil.

 What you’ll do:

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region. Portfolio 100-150 accounts
• Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio
• Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region
• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

What we’re looking for:

• 5+ years of account management, business development or other relevant experience in Fintech/payments industry
• Bachelor's degree, preferably in business or industrial engineering
• Fluent in English + Portuguese. Other languages such as Spanish are an advantage
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts 
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization, focus, and ability to work under pressure

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

#LI-JE1