Senior Customer Success Manager

Circadia Health is a medical device and data technology company that has developed the world's first FDA cleared contactless remote patient monitoring system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 20,000 lives daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

As a Senior Customer Success Manager at Circadia Health, you will play a critical role in building and leading a high-performing Customer Success team. You will be responsible for creating and executing strategies to drive customer satisfaction, retention, and success. By understanding our customers' needs and challenges, you will develop strong relationships and work collaboratively with cross-functional teams to ensure the successful adoption and utilization of our medical tech devices.

**Must reside in: Central, US

Key Responsibilities:

• Proactively reach out to assigned customers to provide suggestions on how to best adopt and maintain the Circadia Health Solution.
• Track and follow up on offline devices w/ Maintenance at assigned facilities
• Track and follow up on pending consents for assigned facilities
• Respond to inbound support requests and update customers on resolutions.
• Demonstrate commitment to our customer base through the highest level of responsiveness.
• Maintain customer contact and demographic information using Salesforce and Monday.com
• Support new installations by assisting with preparation, training, and doing what is necessary to deliver an exceptional customer experience.
• Document customer communications, events, and site visits in Salesforce.
• Participate in monthly customer meetings and assist with follow-up.
• Manage and update Salesforce cases and escalate as needed in Monday.com
• Obtain verbal consents for problematic customers or situations.
• Work collaboratively with your team and other departments.
• Share your ideas and lessons learned to help us continue to grow and improve in all aspects.
• Remain in compliance with company guidelines at all times.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred.
• Proven experience in leading customer success or account management teams, preferably in the medical technology or healthcare industry.
• In-depth understanding of the healthcare landscape, including the challenges and opportunities faced by healthcare providers.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to analyze data and draw actionable insights to improve customer success initiatives.
• Results-driven with a track record of meeting or exceeding customer retention and growth targets.
• Excellent leadership skills with the ability to inspire and motivate a team.
• Strategic thinker with the capacity to develop and execute successful customer success strategies.
• Passion for innovation and improving patient outcomes through technology.
• Proficiency in Google Suite, Monday and other relevant software.

Benefits:

• Full Single Coverage Health Care Plan (Medical, Dental & Vision)
• Retirement Plan Contribution (401k, IRA)
• Car lease allowance and mileage reimbursement
• Hybrid Role - Ability to work from home when not onsite / office
• Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)Professional Training & Development
• Annual Company Retreat

$50,000 - $100,000 a year