Senior Customer Success Manager

What we're looking for

Are you a problem solver? A people person? A customer advocate? We're looking for someone who is passionate about helping us live up to our promise to deliver the industry's best customer engagement. Our Customer Success team ensures that our customers are achieving their desired outcomes and getting value from the solution. This is done by ensuring a successful onboarding period, driving the use of the platform, and guiding customers towards getting the most value from their use of Momentive. In this role, you will be reporting to the Senior Manager of Customer Success.

You will

• Grow and retain our strategic customers
• Manage a group of clients and help them achieve value on their investment.
• Lobby internal stakeholders to be a champion for your customers. Act as a customer advocate internally while effectively collaborating with internal teams including Product, support, engineering, and sales
• Carry out successful landmarks through the lifecycle, from onboarding, to EBRs, to renewal.
• Be a trusted advisor to key stakeholders.

You have

• 3+ years experience as a Customer Success Manager or equivalent in a SaaS company, managing a high volume of accounts
• Excellent critical thinking skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions
• A high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable
• Accomplish both project and team goals
• A team player capable of flexibility

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. 
In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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