Senior Customer Success Manager

Responsibilities

• Primary day-to-day contact and for enterprise - level customers
• Help guide the client by sharing insights, best practices and ensure a high level of client satisfaction
• Use your in depth knowledge on email marketing to provide strategy as an extension of our customers marketing team
• Supervise all client projects by managing internal tasks across teams and ensure we are meeting timelines; Record all updates in the project plan and timelines to the client
• Actively collaborate with Strategic Sales and Forward Deployed Engineering partners
• Run all client meetings and monitor client health, checking important metrics on a weekly basis
• Have a solid understanding of our product and be able to explain how our various products work as well as articulate their value
• Train customers on new features and proactively encourage the client to set up more programs
• Help drive testing strategy based on data, i.e. use under-performing goals to determine what the testing strategy should be

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Qualifications

• BA/BS degree
• Demonstrated 4 plus years of experience related to SaaS, digital marketing and/or e-commerce required
• Digital marketing and/or MarTech experience, specifically related to email required
• Email Service Provider (ESP) experience is a plus
• Exceptional organizational and prioritization skills
• Curious analytical problem solver
• Strong technical skills or ability to quickly learn technical concepts
• Proactive, upbeat demeanor and desire to work in a results-oriented and fast paced environment
• Desire and ability to manage multiple relationships at a time
• Motivated, tenacious, and resourceful
• Excellent interpersonal and communication skills
• Understand the value and challenges of working in a fast-paced environment
• We are a remote first company and recruit from over 25 states; this role would require maintaining eastern standard hours of business
• Although never required, Bluecorians will have the option to work from our New York City headquarters on occasion moving forward
• This role may require travel in the future