Senior Customer Success Manager - CPG

With over 100 million end-users in more than 70 countries, Microblink develops scalable solutions that harness artificial intelligence to power state-of-the-art computer vision and data extraction technology to bring the benefits of AI to every person on earth.
In just eight years, Microblink has transformed from start-up into a global smart-growth company that empowers consumer brands and retailers with unparalleled customer insights via our product recognition, shopper intelligence and customer loyalty products.
We know our technology is only as good as our team, so to support our continued success, we're looking for a founding Customer Success Manager to drive revenue growth by delivering a world-class, white-glove experience to Microblink's MVCs - Most Valuable Customers. This is a high-impact, business critical role, serving at the confluence of engineering, product and sales, working in partnership with international teams based in Croatia and the Philippines.
As a Senior Customer Success Manager, you will:

• Leverage deep understanding of the Consumer Packaged Goods and/or Customer Purchase Data space to serve as a post-sales account concierge and strategic advisor to Microblink's most valuable customers, to ensure they derive maximum value from our products.
• Demonstrate and discuss the capabilities of Microblink's Customer Purchase Data tools, driving adoption, utilization, retention and upsell opportunities.
• Serve as founding member of the Customer Success team for the Commerce business unit, working with senior leadership to establish core processes for optimizing the customer experience for enterprise accounts.
• Influence product development and go-to-market strategies by serving as the voice of the customer, soliciting feedback, identifying and articulating their priorities and advocating for features and functionality to meet them.

You might be right for us if you:

• Are a seasoned steward of the client/customer experience with 5+ years of experience as a strategic partner to enterprise level accounts in the CPG, Retail and/or Consumer Research/Insights space.
• Are an ambitious, achievement-oriented intrapreneur with demonstrated success in driving growth and retention, shipping products that break the boundaries between what's been done and what's only been dreamt of.
• Are polished and professional, skilled in providing concierge style service to high-value customers with even higher expectations.
• Have a bias to action with a high risk tolerance and thrive in a culture of innovation, where ideation, experimentation and iteration are encouraged.
• Have experience working in Salesforce and/or Gainsight

We might be right for you, if you're looking for:

• An opportunity to make a big impact in a fast-paced, entrepreneurial, global tech company.
• A high-performance, people-first culture with outstanding leadership that recognizes and rewards success and supports professional development via knowledge sharing, internal training and a dedicated budget to support professional development.
• A team of motivated, open-minded professionals who welcome innovative ideas and initiatives to advance the organization.
• A highly autonomous, hybrid work environment that empowers employees to achieve their ideal work/life integration.
• An excellent Total Rewards package, including a base salary of $125-150k, performance-based variable compensation, outstanding health benefits, unlimited PTO you can actually use and equity in a company that is already profitable.

Meet just a few members of the team you'll be a part of:
Darren Bassman - Chief Executive Officer
Hartley Thompson - Chief Operating Officer
David Rochon - General Manager - Commerce
Danny Panzer - VP of Engineering - Commerce
Kevin Riley - VP of Product - Commerce
Chad Wood - VP of Product - Commerce
Annie Christian - Director of Marketing - Commerce
Microblink LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.