Senior Customer Success Manager (East Coast)

About SecurityScorecard:

Funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV, Riverwood Capital, and others with over $290 million in funding, SecurityScorecard is the global leader in cybersecurity ratings and the only service with over 2M+ companies continuously rated. Founded in 2013 by security and risk experts Dr. Aleksandr Yampolskiy and Sam Kassoumeh, SecurityScorecard’s patented rating technology is used by over 16,000 organizations for enterprise risk management, third-party risk management, board reporting, due diligence, and cyber insurance underwriting. This is done by measuring your and your vendors' cyber-health by assigning a security rating of "A" through "F" based on outside-in, non-intrusive data. SecurityScorecard continues to make the world a safer place by transforming the way companies understand, improve and communicate cybersecurity risk to their boards, employees, and vendors. 

SecurityScorecard is headquartered in NYC with over 450+ employees globally. Our culture has helped us be recognized by Inc Magazine as a "Best Workplace," "Best Places to Work in NYC" by Crain's NY, and one of the 10 hottest SaaS startups in NY for two years in a row. 

Why join SecurityScorecard’s Customer Success Team?

The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our great products and services. We define our Customer Success strategies, priorities and go-to-market techniques. We blaze new trails in cybersecurity thought leadership using our cybersecurity ratings and cybersecurity insights. We are a proactive CSM team that is customer centric, uses a team approach and represents the voice of the customer every day.

About The Role

The Senior Customer Success Manager will play an important role in helping our customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships and delights customers — they also understand our customers’ organizational goals and unique challenges to help them operationalize our platform and become more secure.

In this role, you'll own and manage customer relationships. You’ll ensure the customer’s success by understanding their goals and apply your understanding of cybersecurity, third-party risk, our products, services, and best practices to proactively provide guide the customer in achieving their desired outcomes.

Success in this role requires security and technical acumen to develop an understanding of SecurityScorecard's product value proposition and a consultative approach to understanding customer business needs. You may engage in business discussions with senior decision makers and technical discussions with engineers. The role will also include working with and providing technical enablement to customers related to cybersecurity practices. 

What You’ll Achieve

• Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.
• Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals with the intent to renew and expand the partnership.
• Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries. Be a subject matter expert and informal mentor for fellow CSMs in solving new challenges across customers.
• Collaborate cross functionally with members of the account team including Sales, Sales engineering, to drive customer value, adoption and company goals of net retention.
• Be an advocate for the voice of the customer in product and services design and deployment.

The ideal candidate will have

• Knowledge of the tenets of cybersecurity and cloud technology, understanding of Third Party Risk Management programs is a plus
• BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience
• 5+ years of technical account manager, customer success manager, sales engineer, technical support or related customer-facing role
• Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions.
• 7+ years total professional experience

Additional Qualifications

• Ability to understand and explain technical information
• Experience navigating large enterprise organizations
• Demonstrated success developing strong customer relationships
• Knowledge of cybersecurity attack vectors is a plus.
• Strong understanding of how the Internet works to be able to solve domain and IP attribution challenge

Key Traits

• Deep customer empathy
• Strong abilities in program and project management, balancing critical delivery tasks
• Technical aptitude, judgment and critical decision making
• Consultative; ability and desire to drive value for customers based on unique needs
• Collaborative; partners across functions
• Proactive; ability to anticipate customer needs and have solutions ready when they are
• Intellectually curious; driven to expand cybersecurity domain and professional expertise
• Responsive and adaptive to changing situations
• Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment

Benefits

We offer a competitive salary, stock options, a comprehensive benefits package, including health and dental insurance, unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.