Senior Customer Success Manager - Majors

SUMMARY 

The Majors Customer Success Manager will act as a trusted advisor to Wiz’s largest global customers by enabling them to leverage Wiz’s innovations and capabilities to achieve their business goals. They will be responsible in shaping and driving customer transformation across people, process and technology, while driving business value based on the customer strategy and priorities. They will empower Wiz’s high value customers to reach their business aspirations by leveraging the full capability of their Wiz investment. The success of this role means higher customer happiness, retention and expansion of Wiz’s business. 

WHAT YOU’LL DO 

• Act as a trusted Advisor for customers to drive adoption and quantify the value of Wiz
• Educate and train customers on Wiz's product, business roadmap and services to help better their ability to succeed
• Partner with internal Wiz partners to align account activities with the customer's business case and strategy
• Act as a strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Wiz’s range of product offerings can grow the customers business
• Relationship management skills – build and maintain relationship with customers at all levels
• Exercise time management skills 
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
• Lead the renewal motion with customers and leverage a team of Wiz resources for assistance 
• Ability to travel up to 30% 

WHAT YOU’LL BRING 

• 8+ years of Customer Success or relevant Account Management experience in SaaS organization
• Proven knowledge and experience in cloud technology and architecture, such as AWS, Azure, and/or GCP
• Hands on experience with software solutions in the application, cloud and security domains 
• Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
• Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
• Experience being accountable for the development and execution of a cross-cloud consumption plans, and operational health of the customer solutions deployedWillingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
• Experience of SaaS vendors such as Outlook, Microsoft Office 365, Churnzero, Salesforce, and Zendesk preferred 

#LI-Remote