Senior Customer Success Manager - Remote
Job Description
Description
As a Zywave Senior Customer Success Manager you will leverage your expertise for Zywave's to help our most strategic customers build and grow their businesses by utilizing our cutting edge software. You'll develop high-trust and effective relationships, both virtually and in person (where applicable), with Zywave customers and guide them to fully utilize the solutions they've purchased. You will drive workflow adoption, ensure overall outcome success and share ROI stories. You'll be responsible for product adoption, retention, expansion, and customer advocacy within book of business for the carrier segment.
Why Should you Apply?
In this role you'll be able to create and execute implementation of cutting-edge software suites, develop and maintain relationships with people at various levels within customer organizations, and ensure success as you drive the mutual business goals forward. You will have the opportunity to build cross-departmental relationships internally while acting as an advocate for your customers. If you consider yourself be an engaging individual who diligently strives for greatness daily, has a passion for cutting edge tech, and truly enjoys the art and science of working with people, then this would be a great career for you!
Factors for Success
Why work at Zywave?
Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!
#LI-AA1
As a Zywave Senior Customer Success Manager you will leverage your expertise for Zywave's to help our most strategic customers build and grow their businesses by utilizing our cutting edge software. You'll develop high-trust and effective relationships, both virtually and in person (where applicable), with Zywave customers and guide them to fully utilize the solutions they've purchased. You will drive workflow adoption, ensure overall outcome success and share ROI stories. You'll be responsible for product adoption, retention, expansion, and customer advocacy within book of business for the carrier segment.
Why Should you Apply?
In this role you'll be able to create and execute implementation of cutting-edge software suites, develop and maintain relationships with people at various levels within customer organizations, and ensure success as you drive the mutual business goals forward. You will have the opportunity to build cross-departmental relationships internally while acting as an advocate for your customers. If you consider yourself be an engaging individual who diligently strives for greatness daily, has a passion for cutting edge tech, and truly enjoys the art and science of working with people, then this would be a great career for you!
Factors for Success
- Bachelor's degree in business or a related field is great, but at least 5 years of related experience and/or equivalent combination
- 4+ years of strong performance in customer success management, account management, sales, or another customer-facing role - proactively addressing potential issues and having fun solving short- and long-term puzzles
- Experience consulting B2B organizations or driving/influencing strategic business decisions
- 2+ years' experience working in the software or IT industry
- 2+ years' exposure to or experience working within the insurance industry, preferably with carriers
- Exceptional verbal and written communication skills
- Driven, action-oriented and ability to effectively/efficiently work remotely
- Passion for technology and people
- Ability to develop, find and share new ideas internally and externally - not accepting status quo
- Ability to quickly build trusting relationships with customers at all levels of the organization
Why work at Zywave?
Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our remote-first environment and core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!
#LI-AA1
Date Posted
11/11/2022
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