Senior Customer Success Manager - Training

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

An exciting opportunity has arisen for a Senior Customer Success Manager to join our Training team. We believe that great work happens when every worker gets the knowledge they deserve. Partnering with Strategic and Enterprise customers to understand their business objectives, you will be dedicated to delivering ROI throughout the customer lifecycle. You will be responsible for driving adoption, retention, expansion and advocacy of our products - directly contributing to SafetyCulture’s growth. 

Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will build specialist knowledge of our Training products and share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.

How you will spend your time:

• You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
• Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
• You’ll be a Training product expert with the ability to advise your customers on best practices using the SafetyCulture platform
• Collaborate with the sales team to identify areas of opportunity and ensure non-event renewals
• Become a trusted advisor to key stakeholders to enable the best customer experience possible
• Advocate for customers by providing feedback to internal teams to influence the product roadmap to drive adoption and retention.

About you:

• 5+ years experience in a customer facing role servicing Enterprise customers 
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Passionate about building lasting relationships with customers and colleagues
• Ability to actively listen, understand customer pain points and take action
• Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities 
• Ed Tech or learning industry experience desirable 

More than a job:

• Equity with high growth potential, and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits:

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• On-site gym, table tennis, board games, books library, and pet-friendly offices