Senior Customer Success Operations Specialist

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.

And we're a great place to work too – we've been named a "Best Place to Work" by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

• Reporting to the Customer Success Operations Manager you will build and implement processes to improve the Customer Success team efficiency.
• You will gain the experience of working with different teams within the company.
• You will work with multiple datasets to find meaningful insights to help the team make important decisions.
• You will find new opportunities to improve our operations.

What you will bring with you

• 5+ years of experience in Operations roles delivering end-to-end project execution.
• 2+ years of Customer Success or Sales Operations experience.
• Experience with Customer Success Platforms such as Gainsight, Totango and ChurnZero.
• Experience with Salesforce.
• Experience developing documentation to ensure good process adoption.
• Experience working with data visualization tools such as Tableau and Power BI.

What we look for

• You must be a team player.
• You proactively come up with solutions and ideas to help us improve.
• You should feel comfortable working with other teams.

Why work at Sysdig?

• We're a well funded startup that already has a large enterprise customer base.
• We have an organizational focus on delivering value to customers.
• Our open source tools are widely used and loved by technologists and developers.

When you join Sysdig, you can expect:

• Great compensation package, including equity opportunities.
• An international culture with employees in more than 40 countries.
• Flexible work arrangement.
• Mental well-being support for you and your family and company-wide wellness days.
• Development opportunities.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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