Senior Customer Success Manager – Energy Management Services (EMS)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager – Energy Management Services (EMS) in the United States.

This role sits at the intersection of customer success, energy optimization, and sustainability-driven innovation, supporting enterprise clients in maximizing the value of advanced Energy Management Services solutions. You will own strategic relationships with key customers, guiding them through onboarding, adoption, and long-term value realization. Acting as a trusted advisor, you will help organizations improve energy efficiency, reduce costs, and meet sustainability objectives through data-driven insights and operational best practices. The position requires close collaboration with internal teams across product, sales, engineering, and operations to ensure seamless service delivery. You will also play a key role in identifying growth opportunities within existing accounts while safeguarding customer satisfaction and retention. This is a high-impact, client-facing role in a fast-paced, innovation-focused environment where energy and sustainability outcomes matter.

• Serve as the primary strategic contact for enterprise EMS clients, building and maintaining long-term relationships with senior stakeholders and decision-makers.
• Drive onboarding, adoption, and ongoing engagement of Energy Management Services solutions to ensure customers achieve measurable business and sustainability outcomes.
• Develop and execute customer success plans aligned with client objectives, focusing on energy efficiency, cost optimization, and ESG performance.
• Monitor customer health metrics, proactively identify risks, and implement retention strategies to ensure high satisfaction and renewal rates.
• Partner cross-functionally with Sales, Product, Engineering, and Operations teams to deliver a cohesive and high-quality customer experience.
• Lead executive business reviews (QBRs), presenting performance insights, KPIs, ROI, and value realization outcomes.
• Identify upsell and cross-sell opportunities within existing accounts to support revenue growth and long-term partnerships.
• Act as the voice of the customer, providing structured feedback to influence product roadmap and service improvements.

Requirements

• Bachelor’s degree in Business, Engineering, Sustainability, or related field.
• 7+ years of experience in Customer Success, Client Services, or Enterprise Account Management roles.
• Proven experience managing complex, enterprise-level customer relationships with measurable retention and growth outcomes.
• Strong analytical ability to interpret energy data, operational metrics, and performance dashboards.
• Excellent communication and presentation skills, with confidence engaging executive-level stakeholders.
• Familiarity with energy efficiency concepts, sustainability frameworks, ESG reporting, or carbon reduction initiatives is highly desirable.
• Experience working with CRM and customer success platforms (e.g., Salesforce) in fast-paced, cross-functional environments.
• Strong strategic thinking, problem-solving, and customer-centric mindset with a focus on long-term value delivery.

Benefits

• Competitive salary range: $126,900 – $135,100 + performance-based incentives
• Medical, dental, and vision insurance coverage
• 401(k) retirement savings plan
• Paid time off, holidays, and paid learning days
• Employee assistance program (EAP)
• Remote work flexibility within the United States
• Opportunity to work in a sustainability- and innovation-focused domain
• Collaborative, growth-oriented environment with strong career development opportunities