Senior Customer Success Specialist

About the Role:

As a Senior Customer Success Specialist, you will play a pivotal role in ensuring the timely and successful delivery of campaigns and client deliverables. A successful Senior Customer Success Specialist will be someone who can think “outside of the box” and work under pressure to exceed client expectations and develop client solutions. 

This role will require a qualified individual to work onsite three (3) days per week out of our New York City office.

Responsibilities:

• Maintain and nurture a book of business, fostering strong relationships with both current and prospective clients  
• Identify opportunities for upselling, cross-selling, and pitching new business ideas
• Oversee projects & campaigns from start to finish, ensuring timely and efficient turnaround of deliverables 
• Enhance the SaaS customer experience across onboarding, support and account management stages
• Support the Sales Team by contributing to proposals and new business initiatives 
• Monitor and improve KPIs related to customer success, aiming for scalability of processes and frameworks 
• Perform additional duties as assigned 

Job Requirements:

• 2+ years experience in a digital marketing, client-facing role
• Bachelor’s degree (in Communications, Marketing or a related field preferred) 
• Proficiency in Facebook Ads Manager, Search Engine Marketing and Social Recommendations/Optimizations and SaaS technologies
• Demonstrate a strong understanding of digital campaign metrics and insights 
• Ability to construct and execute client contracts and proposals
• Ability to multitask and manage multiple projects and tasks effectively with flawless client–centric focus
• Demonstrated proactive problem-solving skills and emotional maturity. 
• Exceptional attention to detail and effective time management abilities.
• Excellent organizational and interpersonal skills.
• Positive attitude and collaborative team mindset.
• Ability to travel for in-person meetings with clients as needed
• Willingness to thrive in a dynamic startup environment

Other Job Information:

This job description is not all inclusive. Constellation reserves the right to amend this job description at any time. 

Benefits at Constellation:

• Comprehensive Healthcare, Dental, and Vision coverage
• Flexible PTO
• Hybrid work environment
• Casual in office dress code 
• Competitive 401k plan with company match 
• Commuter and Parking Benefits
• Paid Family Leave
• Catered lunches & free snacks and beverages
• Wellness programs and other employee perks

Diversity & Inclusion:

Constellation is an Equal Opportunity Employer,  committed to providing a diverse and inclusive environment.  Here at Constellation we don't discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law.

If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know.

Compensation Package:

The total compensation package is made up of base compensation, equity, and benefits

New York Pay Range: $75,000 - 85,000

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