Senior Customer Success Specialist (Motorsport)
Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Specialist (Motorsport) in United States.
This role sits at the intersection of elite sport, advanced technology, and high-performance customer engagement, supporting professional motorsport teams and organizations using cutting-edge performance and video analysis tools. You will act as a trusted advisor to high-profile customers, ensuring they fully leverage complex technical solutions to improve decision-making, performance, and operational efficiency on and off the track. Working in a fast-paced, field-driven environment, you will combine technical troubleshooting, product expertise, and relationship management to deliver an exceptional customer experience. The role involves frequent interaction with race teams, series organizers, and circuits, often in live event settings where responsiveness and precision are critical. You will also serve as the voice of the customer, feeding insights back into product and engineering teams to shape future innovation. This is a highly collaborative and hands-on role that blends customer success, technical support, and on-site engagement in a uniquely dynamic sports environment.
Accountabilities:
- Manage and grow relationships with a portfolio of motorsport customers, ensuring strong engagement, retention, and long-term satisfaction.
- Deliver proactive customer success activities including check-ins, on-site visits, event follow-ups, and performance reviews.
- Provide advanced technical support across software, networking, and video capture systems in both remote and live event environments.
- Assist with installation, configuration, and troubleshooting of client systems while ensuring timely resolution or escalation of complex issues.
- Deliver product training, onboarding, and technical education sessions for customers and internal teams.
- Collaborate with engineering and product teams by documenting issues, creating reproducible cases, and supporting bug resolution processes.
- Support product launches and feature validation while helping customers adopt new capabilities effectively.
- Contribute customer insights and feedback to drive product improvements and innovation.
- 5+ years of experience in a technical customer-facing role, ideally in customer success, technical support, or solutions engineering.
- Strong understanding of networking fundamentals (LAN/WAN), client-server systems, and video capture technologies (IP, digital, or analog).
- Experience troubleshooting PC and/or Mac-based systems in complex technical environments.
- Ability to analyze logs, system behavior, and technical data to diagnose and resolve issues effectively.
- Strong interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
- Proven ability to manage multiple priorities in fast-paced, event-driven environments.
- Experience with support tools such as JIRA or similar ticketing systems is preferred.
- Familiarity with motorsport operations, racing environments, or performance technology is a strong advantage.
- Competitive total compensation ranging from $79,195 to $158,390, including base salary and variable incentives
- Comprehensive health, dental, and vision insurance coverage
- 401(k) retirement plan with employer matching contributions
- Generous paid time off and company-recognized holidays
- Opportunity to work directly with elite global sports teams and high-performance environments
- Dynamic, fast-paced role with exposure to live motorsport events and cutting-edge technology
- Collaborative, international team environment focused on innovation and continuous learning.
Requirements:
Benefits:
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Date Posted
06/02/2026
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