Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in United States.
This is an exciting opportunity for an experienced customer success professional to lead strategic client relationships within a dynamic cloud and technology environment. In this role, you will help enterprise customers maximize the value of advanced digital and cloud-based solutions while supporting their long-term transformation initiatives. Acting as a trusted advisor, you’ll collaborate with cross-functional teams to drive adoption, retention, and expansion across a portfolio of strategic accounts. The position combines relationship management, business strategy, and revenue growth responsibilities, making it ideal for professionals who thrive in customer-facing leadership roles. You’ll work in a highly collaborative and innovation-driven culture that values proactive problem-solving, customer advocacy, and measurable business outcomes. This remote role offers strong career development opportunities along with exposure to cutting-edge cloud technologies and enterprise transformation strategies.
Accountabilities:
- Manage a portfolio of strategic customer accounts, ensuring long-term satisfaction, retention, and growth.
- Build and maintain trusted relationships with senior stakeholders and key decision-makers across customer organizations.
- Lead onboarding initiatives and define measurable success criteria to support customer adoption and engagement goals.
- Develop and execute Customer Success Plans aligned with customer objectives, timelines, and business outcomes.
- Serve as the primary escalation point for customer issues, coordinating with technical, product, engineering, and support teams for timely resolution.
- Identify upsell and cross-sell opportunities while partnering closely with sales teams to drive account expansion and revenue growth.
- Advocate for customers internally by communicating feedback, use cases, and solution gaps to improve service delivery and customer experience.
- Support customer lifecycle management through proactive engagement, strategic guidance, and operational excellence.
- Bachelor’s degree or equivalent experience required; advanced degree or MBA preferred.
- Minimum 5 years of experience in customer success, account management, or customer-facing technology roles.
- Proven experience managing large enterprise accounts and developing strategic customer success plans.
- Strong understanding of cloud technologies, digital transformation initiatives, and enterprise IT environments.
- Familiarity with customer success methodologies, lifecycle management, and customer adoption strategies.
- Knowledge of cloud operating models, ITIL/ITSM frameworks, Agile methodologies, and DevOps concepts.
- Excellent communication, stakeholder management, presentation, and relationship-building skills.
- Ability to collaborate cross-functionally with sales, technical, product, and support teams.
- Experience with customer success metrics such as customer lifetime value, churn reduction, and revenue expansion.
- Relevant certifications such as CCSM or cloud platform certifications are considered a plus.
- Comfortable supporting customers within Eastern Time Zone hours and traveling domestically up to 10–15% when needed.
- Competitive compensation package with on-target earnings ranging from approximately $132,500 to $312,000 depending on location and experience.
- Performance-based incentive structure with base salary and commission components.
- Comprehensive medical, dental, vision, and wellness benefits.
- Remote work flexibility and strong work-life balance support.
- Professional development programs, certifications, and career growth opportunities.
- Inclusive and collaborative workplace culture focused on innovation and diversity.
- Access to learning resources, mentorship, and internal mobility opportunities.
- Opportunity to work with advanced cloud, edge, and digital transformation technologies.
- Supportive environment that encourages personal growth, leadership, and continuous learning.
Requirements:
Benefits:
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Date Posted
05/12/2026
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