Senior Customer Sucess Strategy Analyst

Are you looking to combine your passion for business analysis with your penchant for strategic problem solving? Appian Customer Success is obsessed with customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with us to bring their best ideas to life. 

Appian’s Customer Success Operations team is growing! This role demands someone with comfort in both business and finance and an interest in translating between the two. We are looking for someone who is analytical and has an extremely high level of attention to detail. There is a huge opportunity to make a significant impact on the business. If you like to look at things from different angles and come up with great solutions, this is the role for you!

To be successful in this role, you need:

• Strong analytical and problem solving skills.

• Great communication skills and ability to provide valuable insights to support business stakeholders across multiple areas of the organization.

• A passion for large data sets; bringing insights from data and presenting them in a compelling way.

• Contribute to the design and documentation of processes and tools aimed to improve the customer success practice.

• Develop and deliver presentations for senior executives and communicate findings in a clear, concise, and influential manner.

• Assist with internal and external communications such as emails, press or investor conferences, events, etc.

• Experience with Salesforce, Tableau, and Google Sheets. Comfortable creating and manipulating large data sets with Pivot tables, complex formulas, and functions.

You are the right fit for the role if you: 

• Are comfortable managing special projects and initiatives of medium to high complexity; gathering requirements, aligning stakeholders, creating and managing the schedule, providing progress reports, and driving to completion. 

• Have strong communication skills and ability to work with stakeholders at all levels of the business.

• Have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities.

• Enjoy tracking and evaluating data to provide insights back to the business.

• Challenge the standard thinking with new ideas, new approaches, and new solutions.

• Are a fast learner who can work independently with little direction.

• Are a people person who develops trust and respect from team members, both internal and external stakeholders. 

• Embrace change and are excited about being part of a high growth organization.