Senior Customer Test Manager

Job Title

Senior Customer Test Manager

Senior Customer Test Manager

About Your Business Area/Department

Amadeus Hospitality is providing a range of products supporting major hotel chains, allowing them to manage their reservations and distribution, properties, sales & catering, BI.

Our team is part of the Program Management and implementation department, our role is to accompany and support new customers during customer acceptance phase for all testing matters during our enterprise programs.

• Summary of the role:

As a customer test manager, you will be the main interface for all customer testing related topics and will drive repeatable, predictable, and "smooth" customer acceptance phases for our major hospitality implementation programs.

• In this role you'll:

You will support the customers in any of their test activities, including: environment readiness and stability, test data management, entry & exit criteria, defect triage, follow-up and escalation, as well as monitor and report (progress, defect backlog, quality metrics) any deviation in the customer testing activities.

You will work closely with internal stakeholders' deliveries (R&D, operations, project management) to ensure the deliveries are on track and matching the customer testing plan.

You will support the program team in all testing-related activities: test requirements, test schedule and planning, risk analysis related to testing.

You will support the channels/distribution (GDS, OTA, 3rd parties) integration, certification, and testing

You will support the customer features activation in test and prod environment.

• About the ideal candidate:

Masters in IT/Computer Science/Engineering

You can thrive on large scope programs and mentor the less experienced team members on their test management activities.

You have more than 4 years of experience in software testing, project management.

You have more than 4 years of experience in a customer facing position.

Ideally, you also have some experience in testing webservices (JSON/REST, SOAP/XML), a programming experience in any language.

Finally, some experience in distribution (GDS, OTA) is a bonus!

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.