Senior CX/UX Research Consultant

#Bethedifference

If making a difference matters to you, then you matter to us

Shaping the future today!

For 180 years, Wolters Kluwer has been dedicated to supporting and facilitating the work processes of experts and businesses with innovative solutions. To achieve our vision, we rely on our more than 20,000 colleagues worldwide. We are a technology-oriented international company specializing in professional information, software, and services. Our success is built on intelligent thinking and attentive listening. Through our pursuit of excellence combined with pride in our work, we enable our customers to overcome their most significant challenges.

Job Description

As a Senior CX/UX Researcher, you will join the User Experience department of Wolters Kluwer's Digital Experience Group. In this role, you will be part of a passionate and experienced User Experience Team. Together with colleagues in other disciplines, you will be responsible for the success of a product portfolio. You represent the customer, investigating their needs in the short and long term to elevate the product offering. As a senior member of this team, you will be responsible for the necessary data for decision-making regarding products and will lead the team through the entire process of developing innovative digital products, using proven research methodologies. This is done in accordance with the principles of Design Thinking and Lean Startup in a corporate environment.

Do you have a practical approach? Do you possess the skills to apply the most suitable UX research methods to validate hypotheses covering all areas of innovation at various maturity levels? Can you translate raw information into insights for the team to collaboratively develop product improvements and innovative proposals that create value for customers and promote company growth?

Then, this role is perfect for you!

Responsibilities:

• As a CX/UX Researcher for our suit of digital research products of Kluwer Law International, you are responsible for making customer needs transparent to identify innovation opportunities.
• Leading research activities during the Discover and Design phases of the innovation process for the advancement of digital products, applying proven methods for research and analyis from Contextual Inquiry to Affinity Mapping.
• Creating research plans for conducting experiments and/or research projects with Wolters Kluwer customers.
• Conducting research to understand the context in which the customer works, identifying Jobs-To-Be-Done, and validating customer needs, value propositions, and product and interaction design.
• Linking insights from quantitative user data with insights from qualitative research to achieve product improvements.
• Inspiring team members with different specialties (from product, technology, sales and more) with insights gathered from user data.
• Supporting the development of digital, user-centered concepts.
• Testing concepts and critical hypotheses to develop a product proposal and a market-ready product beta or Minimum Viable Product.

Requirements:

• Academic degree
• 5 years of professional experience as a UX Researcher (preferably in a product innovation or R&D environment)
• User-centered mindset
• Solid knowledge of exploratory and evaluative methods for user research
• Combination of creativity with technical affinity
• Persuasion with partners and stakeholders to promote collaboration and alignment
• Analytical mind, capable of extracting insights and visions from multiple and complex data sources
• High degree of organization, individual initiative, and personal responsibility
• Ability to communicate fluently in English

We value:

• Collaboration and communication
• Simplicity and clarity
• Inclusivity and accessibility
• Continuous improvement and iteration
• Data-driven decision making
• User-advocacy
• Big picture thinking
• Quality and attention to detail

We offer:

• Complex and challenging problems to tackle.
• A flexible, hybrid work setup.
• An engaged, diverse, and quality driven team.
• Ample growth and learning opportunities.
• A culture that celebrates diversity and values talent.

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.