Senior Data Analyst
Job Description
Job Description
THE COMPANY
Continental Tire has been around for 150 years, we've been changing the way the world moves while making it more safe, smart, sustainable and accessible to all. The America's headquarters located in Fort Mill, South Carolina is seeking a highly self-motivated and detail-oriented Sr Data Analyst to join our Technical Customer Service group! The ideal candidate has excellent communication skills, is dependable and accountable.
Are you ready to shape the future with us?
THE POSITION
• Provide continuous mining, evaluation and reporting of market feedback data using CS internal (CORS) and external (PDPICS, SAP) data/information sources• Provide analysis, evaluation, and reports to internal customers (e.g. Central TCS, QM, R&D, Sales, Legal) to answer questions related to product quality and warranty performance. Standard reporting includes ownership and/or contribution to TCS reports, QM Review, PDC reporting, recall reporting, IMR, NHTSA reports, Policy report, Dashboard(s) creation/support for data validation, etc. • Check and ensure plausibility of input data from non-customer service interfaces (e.g., production figures, sales figures, financial evaluation). Ensure that adjustment reporting meets central standards and guidelines• Provide continuous review, maintenance and update of IT tools applied in the warranty process and related data analysis• Ensure availability of appropriate IT tools for Customer Service processes (e.g., Global Complaints, CORS, Tableau, PDPICS, etc.)• Management of interfaces to corporate systems (e.g., Global Complaints, CORS, SAP, etc.)• Support Customer Service and IT as TCS key-user (first internal contact to local/regional IT key-user) for specific systems/processes• Interface management to internal and external customers & stakeholders regarding IT and data analysis and evaluation. Users' management and governance as needed within TCS team• Ensure availability of basic knowledge and skills regarding methods & processes of data analysis and evaluation. Establish and maintain basic understanding of technical and process background related to complain/adjustment data to increase evaluation accuracy and efficiency• Support internal "voice of the customer", when contact with external customers regarding adjustment data related issues (e.g., EDI with GM/Ford, GM audits, recall data reconciliation)• Responsible for KPI reporting for the PLT US Technical Customer Service group. Automatization of data analysis when possible and support local TCS areas/teams. Troubleshoot with related issues as needed
WHY YOU SHOULD APPLY
• Immediate Benefits• Paid Time Off• Tuition & Employee Discounts• Annual Bonus• Employer 401(k) Match• And more benefits that come with working for a global industry leader!
Job Requirements
BASIC QUALIFICATIONS
• Bachelor's degree• 5+ years of related practical experience in data analysis and business applications monitoring • Good knowledge of handling databases and proficiency in SQL (Structured Query Language)• Microsoft Office, SAP, Tableau and/or Power BI experience• Strong problem-solving skills • Strong technical, analytical and communication acumen• Statistics experience in business application• Project Management skills• Legal authorization to work in the US is required. We can only sponsor internal employees for employment visas now or in the future, for this job opening
PREFERRED QUALIFICATIONS
• 7+ years of related practical experience in data analysis and business applications monitoring• Continental is only able to pay relocation expenses for this opportunity to internal employees
EEO Statement
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
About Continental
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
THE COMPANY
Continental Tire has been around for 150 years, we've been changing the way the world moves while making it more safe, smart, sustainable and accessible to all. The America's headquarters located in Fort Mill, South Carolina is seeking a highly self-motivated and detail-oriented Sr Data Analyst to join our Technical Customer Service group! The ideal candidate has excellent communication skills, is dependable and accountable.
Are you ready to shape the future with us?
THE POSITION
• Provide continuous mining, evaluation and reporting of market feedback data using CS internal (CORS) and external (PDPICS, SAP) data/information sources• Provide analysis, evaluation, and reports to internal customers (e.g. Central TCS, QM, R&D, Sales, Legal) to answer questions related to product quality and warranty performance. Standard reporting includes ownership and/or contribution to TCS reports, QM Review, PDC reporting, recall reporting, IMR, NHTSA reports, Policy report, Dashboard(s) creation/support for data validation, etc. • Check and ensure plausibility of input data from non-customer service interfaces (e.g., production figures, sales figures, financial evaluation). Ensure that adjustment reporting meets central standards and guidelines• Provide continuous review, maintenance and update of IT tools applied in the warranty process and related data analysis• Ensure availability of appropriate IT tools for Customer Service processes (e.g., Global Complaints, CORS, Tableau, PDPICS, etc.)• Management of interfaces to corporate systems (e.g., Global Complaints, CORS, SAP, etc.)• Support Customer Service and IT as TCS key-user (first internal contact to local/regional IT key-user) for specific systems/processes• Interface management to internal and external customers & stakeholders regarding IT and data analysis and evaluation. Users' management and governance as needed within TCS team• Ensure availability of basic knowledge and skills regarding methods & processes of data analysis and evaluation. Establish and maintain basic understanding of technical and process background related to complain/adjustment data to increase evaluation accuracy and efficiency• Support internal "voice of the customer", when contact with external customers regarding adjustment data related issues (e.g., EDI with GM/Ford, GM audits, recall data reconciliation)• Responsible for KPI reporting for the PLT US Technical Customer Service group. Automatization of data analysis when possible and support local TCS areas/teams. Troubleshoot with related issues as needed
WHY YOU SHOULD APPLY
• Immediate Benefits• Paid Time Off• Tuition & Employee Discounts• Annual Bonus• Employer 401(k) Match• And more benefits that come with working for a global industry leader!
Job Requirements
BASIC QUALIFICATIONS
• Bachelor's degree• 5+ years of related practical experience in data analysis and business applications monitoring • Good knowledge of handling databases and proficiency in SQL (Structured Query Language)• Microsoft Office, SAP, Tableau and/or Power BI experience• Strong problem-solving skills • Strong technical, analytical and communication acumen• Statistics experience in business application• Project Management skills• Legal authorization to work in the US is required. We can only sponsor internal employees for employment visas now or in the future, for this job opening
PREFERRED QUALIFICATIONS
• 7+ years of related practical experience in data analysis and business applications monitoring• Continental is only able to pay relocation expenses for this opportunity to internal employees
EEO Statement
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
About Continental
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
Date Posted
09/27/2022
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