Senior Data Analyst

Senior Data Analyst

The Senior Data Analyst performs complex analytics and statistical modeling on large data sets that identify current market sector trends and customer patterns. This job is responsible for examining and identifying data patterns and trends that help answer business questions and improve decision-making. Under limited supervision, the Senior Data Analyst job is responsible for collecting data sources, analyzing and extracting key data and information. This job also evaluates and monitors data quality to meet the organization's information system needs and requirements.

Key Responsibilities and Duties

• Applies mathematical, statistical, and economic techniques that determine market conditions, project consumer needs and inform business initiatives.
• Utilizes trends found from modelling to inform other lines of business such as product development and marketing decisions.
• Creates data mining models, statistical reporting and data analysis methodologies to identify key customer segments and to simulate impact of potential future business decisions.
• Participates in development of detailed reports and conclusions for business, finance, and investment management based on data summaries.
• Identifies areas of opportunity and risk through data analysis and modelling.
• Provides information for additional research and analysis in line with statistical methodology.
• Partners with other areas of the business to model the potential outcomes of implementing various business strategies.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7IC

Additional Responsibilities & Duties

• Responsible for extracting, analyzing, and summarizing data from various end-user related systems; includes investigating and researching anomalies.
• Provides business process, system support, and data quality governance for EUS data through data coordination and integration to ensure efficient processes and consistent data flows.
• Implements tools and processes to support EUS data needs, analytical reporting, and testing standards that ensures data accuracy.
• Develops and designs reports and dashboards to identify key business metrics, trends, opportunities, and gaps.
• Optimizes dashboard reporting for operations and management to ensure data driven decision making and to tell the Service Assurance story.
• Evaluates EUS data to develop recommendations to strengthen data integrity, availability, reduce operational performance risks, and resolve data quality issues.

Required Skills:

• Minimum of 3 years working in an Information Technology environment, preferably infrastructure.

Preferred Skills:

• 3+ years' data analysis and reporting experience with end-user/ITSM/data collection tools such as ServiceNow, Power Platform, Excel, Splunk, SQL, Tableau, or Nexthink.
• Demonstrated experience collaborating with team and delivering high level of support services.
• Continuous improvement mind-set.
• Flexibility to the demands of the services we provide and any project to which they are assigned.
• Ability to communicate to all stakeholder levels and provide appropriate recommendations using data driven stories.
• Ability to adapt personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.

#LI-DB2

Related Skills

Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Predictive Modeling, Problem Solving, Programming, Resourcefulness, Statistics, Story Telling

Base Pay Range: $78,700/yr. - $125,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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