Senior Data Analyst, Client Growth

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
SonderMind is looking to hire a Senior Data Analyst to support our client growth and demand channel expansion and to drive the acquisition and conversion of clients across our funnel with improved efficiency. In this role, you will work cross-functionally with the growth marketing team (including the director of growth) as well as other areas of the business (including partnership channel leaders, director of product) to leverage data to: find strategic opportunities to drive improved client acquisition outcomes, identify more efficient and effective spend efforts by channel, and uncover new areas of opportunity to propel our direct to consumer and partnership businesses forward. You will be expected to understand and quantify potential impact and help the business ruthlessly prioritize highest impact initiatives.
You will be joining a Data Analytics team that is driven, passionate, and collaborative. Our ideal candidate should have exceptional attention to detail, work ethic, and critical thinking skills (e.g., looking beyond the immediate request at hand to see the downstream business needs).
Success looks like

• Within one month, have a clear understanding of the metrics that drive our business, including conversion, spend efficacy, and new client growth, and have a data-informed decision on the top 3 focus areas that will lead to improving those metrics.
• Within two months, monitor and analyze, forecast, and report back on the key performance indicators for the client growth team that should guide how they allocate budget across channels and geos, making insights and recommendations available to the entire company, with a particular focus on the opportunities in priority markets. This will include drawing on new sources of data to unlock new insights.
• Within two months, deeply understand our growing partnership channel and drive accuracy on highest ROI partners with hypotheses around why and how to test
• Within three months, identify and quantify changes to product or channels to drive growth in converted clients through the SonderMind funnel, and develop hypothesis driven tests for the business to execute on.

What you'll bring with you

• Business Insights : Demonstrates an understanding of the business model, market dynamics and revenue levers, to inform and anticipate future strategies, changes and trends and an ability to drive to next level insights, unlocking the 'so what'
• Strong Communicator : Presents information comfortably, compellingly and articulately with an instinctive, intelligent command of the audience, data and medium; has keen sense of the best format for written communication (slides, memo, etc.,) and when and how to best utilize prepared materials
• Learning Agility : Shows a strong willingness to learn and adjust to new people and environments. Actively works to understand strengths, identify opportunities to develop, embrace new ways of thinking and apply new information
• Drive for results : Bias for action, high intrinsic motivation, thrives under pressure, maximizes opportunities and makes bold decisions at the right times
• Solution Oriented : Sees problems as opportunities. Understands, captures and enhances stakeholder vision. Adjusts the solution using data to solve the root cause of the problem and to suit the stakeholder; consistently brings solutions or viable ideas in addition to highlighting concerns or problem areas
• Resilience & Adaptability: Effective with limited information or direction; comfortable with risk and uncertainty and ambiguity; self-directed and proactive
• Team Player: willingness to pitch in on work outside of your direct responsibilities. Collaborates comfortably with team members and cross-functional colleagues in a hybrid environment. Enjoys being part of a driven, collaborative, and passionate team.

Required Experience

• 4-6 years of experience in data analytics, or management consulting with deep analytics work
• Technical proficiency in statistical analytics/data visualization/business insight tools (e.g., Looker, Tableau, Alteryx, SQL). Python, R, Data Science experience is a plus
• Previous experience in an early or growth-stage startup or in a high-growth environment (particularly in digital healthcare) is a plus
• Previous experience with direct-to-consumer business models or digital performance marketing analytics is a plus

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits
The anticipated salary range for this role is $100,000-115,000. This role is eligible to participate in our equity incentive plan. Actual title and compensation is commensurate with qualifications and experience.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:

• A commitment to fostering flexible hybrid work
• A flexible PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Eight (8) paid company holidays and a company shut-down during the last week of the year
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition )
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor).