Senior Data Center Infrastructure Engineer, Remote

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization. We are engineers with a great passion for cutting edge technologies. We adopt open-source and develop our own tools to manage Liveperson's big scale private and public clouds.

We are the owners of production infrastructure, managing thousands of servers scattered in multiple data-centers around the globe.

We are always after the next big thing in technology to support our business better!

You will:

• Responsible for assisting with projects and repairs throughout the Data Centers globally
• Plan and execute operational frequent action items to maintain healthy data centers with top hygiene and order state
• Understand and debug network, hardware Linux and Windows OS related issues
• Debug and operate VMware, OpenStack clusters DNS, LDAP and MS AD
• Manage SAN/NAS aspects in production
• Perform server upgrades, integration, rebuild and other projects as required
• Track issues and analyze data, looking for trends and systemic issues
• Help identify specifications for tools that facilitate deployment and decommissioning of server hardware at scale
• You will participate in the occasional on-call rotation supporting the infrastructure.
• Travel to data centers globally 25%-35% of the time
• Take an active part in designing and architecting large scale data centers aiming to continuously improve data center layout and capacity as a response for Global Products and Technology programs and business initiatives needs.

You have:

• Hands-on experience in high-scale production environment
• Experience with servers health reviews, troubleshooting, hardware and spare parts health status checks
• Proven hands-on experience with physical servers management and spare parts failures handling, repairs and replacements
• Proven work experience under 99.999% Uptime constraints, operational controls and change management lifecycle
• 6+ years maintaining Linux or virtualized environments
• Decent level of networking and network hardware knowledge such as Cisco and Arista Switches, Routers, Top-of-rack switch configuration
• Knowledge with Python and Shell scripting and automation tools such as Rundeck, Ansible
• Knowledge with on-premises data center management including vendors and smart hands collaborations.
• Experience with Storage install base and SAN/NAS technologies - Hitachi, Netapp, Nimble, Brocade, veritas cluster
• Experience with configuration management (Puppet), Cobbler or similar tools
• Understanding of out-of-band/lights-out server communication methods, such as IPMI and redfish.
• Be a team player with passion to owns critical programs and help others to achieve their goals and success

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.