Senior Data Scientist

Minimum Qualification

• Master's degree in the field of Computer Science, Technology, Engineering, Math, or equivalent practical experience
• 7 or more years of industry experience
• Fluent in Python
• Experience with Windows remote access
• Familiarity with Jira, Confluence (or similar ALM) and source control packages and methodology
• Knowledge of statistical techniques and concepts (regression, statistical tests and proper usage, etc.) and experience with applications

Preferred Qualifications

• SQL & any database experience
• Familiarity with ML processes
• Technical writing skills

What We Do

Nice CEA provides state-of-the-art enterprise level analytics for all forms of business communications including speech, chat, email, and general text.   We have a world class research team developing new algorithms and approaches to help companies with solving critical issues such as identifying their best performing agents, prevent fraud, categorizing customer issues, and determining overall customer satisfaction.  If you have interacted with a major contact center in the last decade, it is very likely we have processed your call.

Responsibilities

• Working closely with internal stakeholders to define model requirements
• Developing AI predictive models
• Producing data and model accuracy analyses
• Learning and using new tools coming from cutting edge research
• Developing & maintaining of scripts/tools to automate both new model production and updates to existing model packages
• Working with developers to help design automation and tool improvements for model building
• Maintaining documentation of processes and projects across all supported languages and environments
• Developing knowledge of the internal data sources