Senior Datacenter Engineer

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.

The DC Devops team at Liveperson is looking for an experienced DevOps engineer: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DC Engineering.

We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve.

You will: 

• Designing and implementing data center infrastructure, including servers, storage systems, networking equipment, and power and cooling systems.
• Managing data center operations, including monitoring system performance, troubleshooting issues, and ensuring high availability and reliability.
• Developing and implementing data center policies and procedures to ensure security and compliance with regulations.
• Planning and executing data center expansion and upgrades to meet growing business needs.
• Collaborating with other teams, such as network engineering, security, and software development, to support their needs and integrate with data center infrastructure.
• Training and mentoring junior data center engineers and technicians.

You have:

• Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree or relevant certifications (e.g., CCNA, CCNP, MCSE) may be preferred.
• 5-7+ years of experience in data center operations, with increasing levels of responsibility.
• Strong knowledge of data center technologies, including servers, storage, networking, and virtualization.
• Experience with data center management tools and software, such as monitoring and automation tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and teamwork skills, with the ability to collaborate with colleagues across different teams.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Knowledge of industry best practices and standards for data center operations and security.

Benefits: 

• Health: medical, dental, and vision
• Development: Native AI learning

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.