Senior Deal Specialist

Join the team as our next Senior Deal Specialist - Deal Strategy & Operations

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

Twilio is looking for a curious, action-oriented Sr Deal Specialist for the Deal Strategy and Operations Team who lives the Twilio Magic to support our ….  sales org.  This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and leading non-standard end-to-end commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a ‘Win-Win’ for both the customers and Twilio!  You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.  

In this role, you’ll:

• 4+ years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations
• Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Commercial Finance, and Sales.  
• Serve as advisor to Deal Specialist as designated by manager on custom order form creation for both Twilio and SendGrid.  
• Collaborate with sales to create custom language requests in compliance with corporate policies without direct supervision.
• Demonstrated ability to manage a large number of inbound custom contract requests including utilizing nonstandard clause library, recommending custom language to support sales during the negotiation phase in compliance with corporate policies.
• Deep understanding of pricing and commercial terms to enforce the corporate approval framework and associated policies.
• Ensure forward deal momentum as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end
• Excellent verbal and writing skills and the ability to comprehend complex written concepts
• A digilent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Provide dedicated and excellent customer service

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• To establish trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Commercial Finance, and Sales.
• To ensure forward deal momentum while providing excellent customer service, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
• Bachelor’s degree or Associate's degree plus 4 years of experience or 6 years of experience

Desired:

• Twilio is looking for an experienced professional who lives the Twilio Magic and has a strong background in sales, sales operations, support and / or deal desk. 
• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, CLM, and JIRA.

This role will be a remote US position.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $82,00 - $102,000.00
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.