Senior Design Manager

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Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

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Senior Design Manager - Enterprise Data Platforms

About American Express Enterprise Data Platforms

American Express Enterprise Digital is dedicated to building enterprise capabilities to support digital, risk, and information management initiatives across American Express. The team is helping to drive the future of the business by building products and platforms that utilize decision science best practices, exemplary user experience and our closed loop data within a secure and safe environment. We are headquartered in New York City and strongly believe in driving the success of the people we hire.

The Role

We are looking for a Design Manager and UX Researcher for our Enterprise Data Platforms Customer Journey Team. The ideal candidate has experience in the integration of end user research into product design and delivery as well as expertise in facilitating usability testing and fostering relationships with the users. In addition, this candidate would also understand the UX principles and design thinking. This role works closely with Business, Technology and Infrastructure partners to address user challenges and drive Platform usage in the Big Data ecosystem.

The ideal candidate has a strong comprehension of the strengths and limitations of the different research methods, inclusive of when and how to apply each in product analysis. They are an excellent communicator, facilitator of feedback conversations, and passionate about enabling the best user experience. They understand capabilities and platforms within the Big Data landscape. They are a problem solver, innovator, they thrive in a fast-paced environment, enjoy collaborating and building consensus, and being a customer champion to lead the organization to deliver successful Data Platforms, site based, and cloud based.

What's expected of you?

• A proven track record of integrating a wide range of user research methods into product design and design practices
• Understanding and supporting the design thinking process, this includes empathy mapping, creating workflows, understanding, and managing designs (no design skills are required), user testing and read out to leadership
• Excellent communication skills and ability to relay research methodology concepts and findings to product teams and to end users in a clear, simple, and relatable manner
• Ability to come up with creative solutions and consider a variety of alternative solutions for each problem
• A genuine passion for product-centric innovation as well the ability to identify root recommendations inspired by the consumers' needs and behaviors
• Self-motivated individual who is able to combine problem-resolution, clear communication, and critical thinking to apply a business lens to recommendations
• Solid understanding of Big Data Products
• Strong communication and negotiation skills combined with an ability to interact effectively with business leaders, data consumers and engineers
• Proven ability to adapt to shifting priorities, multiple demands, ambiguity and rapid change
• Advanced degree in STEM fields w/ work experience in information management, strategy or the payments business
• Work experience in consulting or product development is a plus
• Graphic Design and/or UI design experience a plus
• SAFe Agile training a plus

How will you make an impact in this role?

• Responsible for completing the user research process
• Responsible for connecting with partners to facilitate user research sessions
• Responsible for connecting with tech/product partners to understand the product/journey being tested
• Responsible for synthesizing the results up to leadership
• Responsible for understanding the backlog and design needs for the EDP Design team
• Responsible for creating effective and positive journeys within the EDP products
• Plus, to have graphic design/UI skills
• Plus, to have SAFe Agile understanding

Minimum Qualifications

• Design Thinking Understanding
• Understanding of UX principles
• Provide Competitor Analysis

Preferred Qualifications

• Safe Agile understanding
• Amex Data product understanding
• Graphical design/UI experience

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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