Senior Design Researcher - Zero Trust/Duo Security

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.
Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.
Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.
We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.
We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.
What You'll Do
Design plays an integral role in Duo's mission to democratize security. Our Product Design, Design Research, and Design Enablement teams work alongside our engineering and product peers to build solutions that are easy, effective, trustworthy, and enduring. We place a high value on inclusivity, using and teaching design thinking principles to bring together diverse perspectives and skills sets. We have an audacious goal to make this the best place you will work. The products we design and build have real results for our customers because our customers are at the heart of everything that we do. We work directly with customers to build a deep understanding of their goals and context, and we explore and iterate on solutions together. Solving our customers' security challenges through our focus on simplicity and effectiveness is why we show up daily - and it's why you should too.
We need a Senior Design Researcher to help us drive design solutions. Does this sound like you?
Who You'll Work With
• You love understanding why people behave the way they do and help surface questions people didn't even know they had.
• You are an experienced research professional with a passion for creative and dynamic insights that help teams understand why and how to build better experiences
• You have a proven track record of conducting research and translating it into design.
• You have the ability to employ a variety of research methods to collect rich data that enable product and design teams to make products our customers love.
• You love working closely with Designers, Product Managers and Engineers to define thoughtful research at all stages of the product life cycle.
• You aspire to make meaningful improvements in the lives of individuals, teams, and companies who use our product every day to do their most important work.
Who You Are
• 7+ years of professional (post-college) work in User Design Research
• Experience identifying key research questions and objectives in partnership with product, design and engineering teams to define and deliver the research roadmap.
• Experience defining research plans including methodology, timelines, participant screening, recruiting and scheduling
• Experience with a wide variety of qualitative research methodologies, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops, facilitating design sprints and engaging users remotely.
• Experience synthesizing/analyzing data and research into actionable insights that inform and inspire strategic decisions and design solutions.
• Comfortable performing research tasks externally with customers as well as with internal teams like Marketing, Sales and Labs.
• Comfortable socializing, collaborating and presenting research work and findings to multiple teams and leaders, across the organization.
• Ultimately, you are driven to be an influential partner in helping Duo deliver on its vision to make security an easy and trustworthy experience for all.
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.
And if this role is exciting for you, we encourage you to apply even if you don't meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
#CiscoSecureEng23
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.