Senior Desktop Engineer

About the Role

The Senior Desktop Engineer is responsible for managing the technology infrastructure environment at Beyond. The individual will help manage computers, network, phone system, call center, security, and facilities related to technology. He/she will support administration in Cloud and LAN/WAN environments. They will perform a variety of maintenance, support, installation, and troubleshooting tasks to enable local and remote users. 

The hire will assist in planning and development of network resources, documentation of procedures and IT infrastructure. This position is responsible for researching, planning, building, deploying and improving solutions within the overall call center ecosystem including phone & messaging platforms, location(s) to support our business operations.

What You’ll Do

• Provide hands-on system administration support, system maintenance, and operations support.
• Administer & integrate JumpCloud, Google Workspace, Slack, O365 and other SaaS products.
• Assist, support and troubleshoot wired and wireless networks using tools like Rapid7, PRTG and 1000Eyes for WFH environment.
• Analyze SIP Logs and network parameters to optimize voice traffic.
• Scripting and system automation: PowerShell - windows computers, Google GAM, JumpCloud commands, for account provisioning / deprovisioning
• Amazon AWS – IAM roles, S3 buckets and permissioning, alerting and notifications
• Security awareness and best practices (across all products and environments)
• Support internal team members with system issues.
• Perform 3rd level user support for desktop support (as needed)
• Manage network servers and technology tools, troubleshoot SaaS issues and outages
• Monitor performance and maintain systems
• Create new IT Knowledge Base articles and/or user instructions as needed
• Upgrade systems with new releases and patches, document and communicate changes
• All other tasks as assigned

What We Look For

• Bachelor’s degree in Computer Science or equivalent experience
• 5+ years progressive experience as a System Administration. Capacity needs to be small/medium sized organization with a structured IT department
• Preferred Skill Requirements
• Experiences in configuring and managing Cloud Hosted business solutions, including Salesforce.com, JumpCloud, Google Suite, Office 365, AWS, etc.
• Any Microsoft certification