Senior Desktop Executive Support Specialist

The Senior Desktop Executive Support Specialist is primarily responsible for providing technical on-site and remote support to the C-Suite, and their Executive assistants, as well as corporate users.

The ideal candidate is driven by technology evolution, a self-starter with exceptional problem solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance. This position will report to the Senior Service Desk Manager.

RESPONSIBILITIES:

• Promptly respond to Executive technology support issues on a 24x7x365 on-call rotation
• The support of mobile devices iPhone, iPad, Android, and Windows & Apple laptops is crucial for this role.
• Working closely with the Service Desk to provide weekly reporting statistics from Executive tickets
• Ensure outstanding calls are regularly updated to reflect the current status
• Maintaining confidentially and privacy in all dealings with executives
• To ensure that Operational Level and Service Level Objectives are adhered to at all times
• To maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards
• Collaborate with Service Desk team resolving tickets when not supporting executive team
• Document actions, alterations and procedures to ensure an accurate and accessible record of the current state of the system
• Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving
• Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager
• Communicate the progress of investigations and planned solutions to customers, managing their level of expectation and increasing their understanding of technology
• Network configuration and problem solving in Windows, Apple, (wired and wireless)
• Assist in the management of vendors such as ISPs, networking, and audio/video
• Provide onsite support at executives' home offices
• Maintain asset management of Executive's mobile devices and laptops

REQUIREMENTS:

• Must have 8 years experience supporting Windows 10
• Must have 8 years experience supporting MacBooks, IPads and IPhones

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Salary Ranges:

$103,300.00 - $148,700.00