Senior Desktop Support Specialist

IEX is looking for a high-energy individual interested in breaking into the dynamic world of IT at a technology start-up. You will be joining our Enterprise Infrastructure team, primarily responsible for Windows administration, desktop support, and office automation. We are growing quickly, and you must be comfortable taking on multiple tasks to support our corporate users. Above all, you are passionate about our mission of driving fairness and transparency on Wall Street. 

About you: 

• Self-starter and eager to learn 
• Great problem-solver and critical thinker 
• Collaborative team player
• Organized and detail-oriented
• Ability to juggle multiple priorities and projects in a rapidly changing environment
• Excellent verbal and written communication skills 

What you’ll do: 

• Provide user onsite and remote support to over 200 internal employees  

• Dealing with Level 1-3 issues pertaining to MS Endpoint/Jamf/MobileIron 
• Provide support for Windows 10, MacOS and iOS 
• Manage user and device accounts in a multi-tenant Microsoft environment 
• Manage Windows AD, Microsoft Azure, Microsoft Exchange; create and permission new users and groups (password resets, email group changes, etc.) 
• Onboarding and offboarding of new hires and terms 
• Support telephony, Zoom and MS Teams conference systems and all A/V systems 
• Image PC's, laptops, Macbooks  
• Oversee and update assigned support service requests 
• VPN Support 
• Networking troubleshooting and configuration 
• Manage user devices in Verizon portal 

Your background: 

• 7-10 years desktop support experience  
• Strong Windows, MacOS and iOS troubleshooting skills 
• Experience with MobileIron or Jamf MDM - configuring and troubleshooting
• Solid understanding of Windows environment within a corporate network  
• Working knowledge of MS Exchange, Office 365, Intune, Azure AD, RSA securID
• Experience with packaging software for automated deployments to corporate workstations
• Experience with Group Policy Management
• Demonstrated interest in technology 
• Technical degree preferred 
• Understanding of virtualization technologies (Hyper-V, VMware, etc)
• G-suite experience a plus
• Linux experience a plus 
• Scripting/Powershell knowledge a plus Experience with Ivanti Management Console a plus

Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects worker’s right’s but is vital to IEX’s overall mission and values.