Senior DevOps Engineer

ContactEngine (A NICE Company) is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At ContactEngine, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast-growing, highly respected organization.

We are looking for a talented DevOps Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, interactive communication platform.

Key Responsibilities

• Work on the technical design, development, release and deployment of cloud-based infrastructure and applications
• Working with, and supporting, the development team with application configuration for deployment, monitoring and other automation
• Provide operational management and support of Linux and Windows servers and containers, including server hardening, patching, network security and log management to deliver web application and service stacks
• Work with the DevOps Manager and Lead DevOps engineer to ensure that our infrastructure meets compliance requirements and engineering best practices
• Provide on-call / out-of-hours support, as part of a rotation with other team members

Knowledge/Experience

Required:

• 4+ years of in-depth experience with AWS
• 4+ years of experience working hands-on with Linux and Windows servers
• Experience working with Docker, Kubernetes, Helm, and the related DevOps toolchain in a production environment
• Experience using Terraform or similar tools to provision infrastructure from code
• Experience with Bash shell or Python scripting for automation tasks

Preferred:

• Experience maintaining ISO 27001, SOC2 or similar compliance standards
• Familiarity working with various CI/CD solutions – for example, Azure DevOps, TeamCity, Jenkins, Octopus Deploy
• Experience working with and tuning Microservices at scale, with production workloads
• Any experience with relational and non-relational databases, for example, RDS MySQL, RedShift
• Familiarity with any of the following logging, monitoring and alerting tools – CloudWatch, Azure Monitor, Splunk, StatusCake, Grafana, PagerDuty
• Scripting experience with PowerShell, Ruby, or GO
• Experience working with Agile teams