Senior Digital Forensic Lab Technician (Unit 42)

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

The Senior Digital Forensic Lab Technician will report directly to the Forensic Lab Director and play a key role in ensuring that digital evidence is handled and tracked according to best practices. The successful applicant will thrive in a dynamic, rewarding, and challenging environment where an ability to multitask and an attention to detail are paramount. A flexible schedule, including a willingness to assist as needed during evening hours and on weekends and to participate in an on-call rotation during holidays, is essential. In addition, the ability to work in the office at least 75% of the time is required.

Your Impact

• Proactively assess lab needs and requirements (i.e. hardware, software, tools, lab network infrastructure)
• Procure, maintain, and manage software library used by forensic lab technicians and the professional services team
• Travel to perform on-site client data collections (30%)
• Guide, support, and train junior level lab techs
• Prioritize and delegate tasks/assignments to junior lab techs as necessary and oversee to completion
• Oversee forensic lab requests (via Jira) to ensure they are completed accurately and timely
• Assist with Jira ticket requests as necessary
• Work with lab leadership to maintain, update and refine lab documentation and SOPs periodically and as required
• Work with IT to perform periodic network storage assessment to ensure legacy client data is removed from our network and archived appropriately
• Receive, inventory, track and audit all incoming and outgoing evidence in accordance with company and lab procedures and standards throughout the case lifecycle, from inception to closure
• Maintain accurate chain of custody documentation
• Acquire forensic images and preservations of digital media including desktop and laptop computers, servers, and mobile phones and tablets
• Research and test forensic hardware, software, and related technologies
• Work with IT team to monitor and maintain forensic lab computing infrastructure

Your Experience

• 3+ years of experience in digital forensic laboratory
• Familiarity with Windows, Macintosh, and Linux operating systems
• Experience with troubleshooting routine operation of computer hardware and software
• General understanding of computer networks and underlying infrastructure
• Passion for technology, cyber security, and digital forensics
• Bachelor’s Degree, preferably in a related or relevant field such as information technology, criminal justice, cybersecurity, information security, or digital forensics or equivalent military experience required
• An understanding of forensic imaging tools and techniques and prior experience with handling digital evidence are desirable
• Relevant industry-recognized certifications (e.g., EnCE, ACE, etc.) are desirable

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $69,000/yr to $111,750/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Please note that we will not sponsor applicants for work visas for this position.