Senior Digital Fraud Analyst

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Promote from within culture

Why join this team?

• We are a dynamic and growing team that plays a critical role at Wintrust.
• We foster a culture of collaboration, empowerment, responsibility and accomplishment.
• We encourage and support a commitment to professional development.
• We provide a safe and supportive working environment.

Position Summary
The Fraud Analyst will monitor and investigate suspicious activity from multiple sources to control the risk of fraud losses for Wintrust banks. The Fraud Analyst will review available information and communicate regularly with the banks to minimize exposure, recovery of funds, and report fraud activity. All job duties will be completed in accordance with policies, procedures, and SLA agreements under the principles of the Operation's Mission Statement.
Essential Duties and Responsibilities:

• Monitor branch fraud reports and perform extra due diligence on accounts to control risk to the bank
• Review any other unusual account activity as warranted
• Monitor, analyze, and decision newly created accounts which are identified and queued through an automated detection solution.
• Review and investigate transactions and banking login actions to determine potential fraudulent activity. Create cases or escalate to the appropriate team(s) when applicable.
• Communicate fraud trends and shares best practices with team(s) and leadership.
• Serve as a subject matter expert (SME) on fraud monitoring solutions and mentor/train less experienced employees.
• Create detailed case reports and conduct follow-up research to gather additional details or documentation.
• Preform specialized reporting and tasks as assigned by fraud leadership.
• Process incoming and outgoing bank transactional fraud claims/alerts on a daily basis
• Review positive pay items each day and resolve or pass to the customer for review
• Monitor On-Us Fraud Suspects and resolve or report account activity
• Monitor Deposit Fraud Suspects and resolve or report account activity
• Review accounts where kiting is suspected and report as required
• Complete all relevant compliance training on schedule
• Participate in personal development opportunities
• Support other teams in the Information Security, Security, and Fraud departments

Qualifications

• High School Diploma or equivalent
• 5+ years of experience in fraud, loss prevention or compliance risk management
• Proficient in computer skills including Microsoft Word, Excel, Outlook, and other Office programs
• Strong knowledge of bank's core and ancillary systems
• Ability use keyboard and numeric keypad proficiently
• Analytical approach to problem solving
• Excellent communication and interpersonal skills including the ability to work well with teams and the capacity for independent work.
• Proven skills in time management and prioritization.
• Ability to learn and adapt to new information and technology platforms.
• Able to take initiative and determined to succeed.

#LI-HYBRID
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.