Senior Digital Product Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

ARCH US MI Services, Inc., seeks Senior Digital Product Manager in Greensboro, NC.

Responsibilities

• Responsible for solving human and business problems with new technology.
• Drive product strategy, product roadmap development, and market delivery/operation of the product offering.
• Work closely with business stakeholders, customers, and agile product team members to effectively execute against digital initiatives.
• Ensure that Arch's digital products perform at its maximum potential during its product lifecycle.
• Lead development of market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality.
• Partner with business owners and agile product teams to build product roadmaps that will be incorporated into the broader company product portfolio plan.
• Foster close relationships with key market constituents to validate product strategy and roadmap.
• Plan, prioritize, and manage the product vision and features from conceptual stages through the product lifecycle to solve customer problems in a way that is viable for the business and feasible for our technology team to implement.
• Work with IT and Business partners to ensure the digital products in operation are well understood and supported.
• Partner with business and technical teams to plan and prioritize system releases and specific release content.
• Lead the preparation of business cases (financial/ROI) analysis to quantify and determine the value to the company of a current or potentially new system/application.
• Follow the Arch agile software development framework and processes.

Education and Experience

• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Business, or related field plus 5 years of experience in the job offered or related software development position within the insurance domain.
• Product management of digital systems
• Product vision and strategy
• Product roadmap development
• Managing multiple products simultaneously
• Working on business cases (financial/ROI) analysis to quantify & determine the value to company of a current or potentially new system or application
• User interviews, curating & conducting customer trainings and change management
• Implementing, monitoring, and fine-tuning processes and procedures to improve customer experience
• Breaking down features into user stories and tracking releases using JIRA
• Leading and mentoring junior product managers as part of larger product initiatives
• Providing direct product support to customers
• Working in an Agile environment
• Managing products with multiple digital channels including Web, Mobile and Desktop
• Using Microsoft Excel including data analytics, formulas, and macros
• Microsoft Office Suite including Word and PowerPoint
• Microsoft SharePoint
• Preparing end user communications and release notes

Must have 3 years of experience with:

• Agile Delivery practices
• JIRA Software for planning sprints and releases
• Presenting to and facilitating meetings to Executive Level stakeholders

Must have 1 year of experience with:

• Continuous Integration, Continue Delivery tools and processes
• Azure or Amazon cloud

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.