Senior Director AI Enablement - Remote

• AI strategy and portfolio leadership
  • Define and lead the People-side AI strategy in alignment with the broader People reimagination and AI-first HR operating model
  • Build and manage the People AI use-case portfolio including prioritization of copilots agents intelligent workflows and AI-enabled service experiences
  • Identify where AI can create meaningful value for employees managers shared services COEs and the People leadership team
  • Establish prioritization criteria based on business impact feasibility risk readiness and alignment to enterprise strategy
• Intelligent workflow and agentic experience design
  • Lead the design of intelligent workflows that connect employee intent policy logic service delivery and platform execution across the People technology ecosystem
  • Define how AI-enabled experiences should operate across Eva (internal orchestration layer) MyHR (Oracle HCM) ServiceNow and related People technologies
  • Oversee People-side design for conversational flows prompt intent escalation logic guided experiences and next-best-action capabilities
  • Ensure workflows are designed to improve self-service manager-service shared services efficiency and end-to-end journey outcomes
• Governance controls and risk management
  • Establish and lead the People AI governance model including risk classification human-in-the-lead requirements review gates and control standards
  • Partner with Legal Privacy Risk Security and enterprise AI governance teams to ensure AI-enabled HR solutions are safe compliant auditable and trustworthy
  • Define clear boundaries for where AI can advise automate recommend escalate or stop
  • Ensure People AI use cases are grounded in approved policy trusted business data and appropriate knowledge sources
• Operating model and cross-functional integration
  • Serve as the primary People Digital leader for AI across HR COEs shared services payroll People Analytics and Tech
  • Partner with Strategy and Operations to translate process intent into intelligent workflows
  • Partner with Employee Experience / Culture to ensure AI-enabled experiences align to persona needs and experience principles
  • Partner with shared services to redesign work across agent human-agent and human tiers
  • Partner with Tech on enterprise AI platforms architecture integration patterns security and reusable technical capabilities
• Change adoption and value realization
  • Define what success looks like for People AI initiatives including experience productivity service risk and value measures
  • Partner with adoption and change leaders to support rollout readiness communications and behavior change
  • Build a measurable value realization model for AI investments across the People function
  • Monitor adoption outcomes feedback and risk signals to continuously improve the portfolio
• Team leadership
  • Build and lead a high-performing team responsible for AI product leadership intelligent workflow design governance knowledge readiness and business-side AI enablement
  • Establish operating rhythms role clarity and ways of working across People Digital and partner teams
  • Develop talent and capability in emerging areas such as prompt and conversation design intelligent workflow design AI governance and HR knowledge architecture
  • Serve as a thought leader and trusted advisor to senior People and Tech leaders on the future of AI in HR

• 8+ years of significant leadership experience in HR technology digital product workflow design service transformation AI enablement or related fields
• Experience leading complex cross-functional transformation in a large enterprise environment
• Experience with AI-enabled product design intelligent workflows conversational experiences copilots agents or enterprise automation
• Experience working in highly matrixed environments across business technology operations analytics legal and risk partners
• Solid understanding of HR operating models shared services service delivery and employee / manager journeys
• Demonstrated solid executive communication influence and change leadership skills
• Demonstrated success building business-led digital or AI capabilities not just supporting them from a technical or project perspective

• Experience in a Fortune 500 or similarly complex enterprise environment
• Experience with People technology ecosystems that include platforms such as Oracle HCM ServiceNow enterprise data and AI platforms and virtual agent / orchestration tools
• Experience designing or governing AI use cases in sensitive or regulated business environments
• Experience leading service transformation or shared services enablement programs
• Experience establishing AI governance frameworks human-in-the-loop designs or model risk controls
• Familiarity with workforce data governance semantic stewardship and the role of trusted business logic in AI-enabled solutions

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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