The Senior Director will oversee the CRM platform for patient support integrating AI leading product strategy and managing a team to enhance patient experiences and operational efficiency.

ROLE SUMMARY
The Senior Director AI/ Enterprise Product Management is a critical role-central to the Pfizer Patient Services (PPS) team and the next generation of our patient support technology ecosystem. This leader is responsible for overseeing Polaris Pfizer's enterprise Patient Support CRM platform which is essential to delivering optimal patient experiences enabling seamless care coordination and ensuring operational excellence across PPS. In addition to guiding enterprise‑wide compliance and governance this role will lead the evolution of our CRM capabilities integrating advanced AI automation and data‑driven intelligence to modernize how PPS supports patients and operates at scale.
ROLE RESPONSIBILITIES
This is a critical role responsible for shaping the future of Pfizer's Patient Support Services technolog y platforms and ensure seamless integration of technology into program operations . This leader will:

• Provide strategic leadership for the end-to-end integration of PPS 's CRM platform demonstrating deep expertise in patient services operational models business processes and evolving program design needs across Business Units
• Establish and govern a unified product requirements framework ensuring that product roadmaps requirement documentation technical specifications reflect patient support needs treatment experience strategy and long-term enterprise architecture and are aligned to compliance standards
• Define and manage product lifecycle processes including intake prioritization evaluation sunsetting and documentation
• Drive adoption and alignment with our overarching digital ecosystem roadmaps and strategy recommendations
• Maintain a centralized view of all product investments capabilities and performance metrics
• Drive data-informed product strategy leveraging analytics research user insights and competitive analysis to identify opportunities define product enhancements and shape differentiated user-centered digital experiences
• Serve as a liaison to Senior Business Partners providing regular updates on product progress risks and strategic decisions while cultivating strong executive buy-in and influencing cross-enterprise priorities
• Champion operational excellence and innovation ensuring technology strategy proactively anticipates evolving business needs scalability requirements and industry shifts across the patient services landscape .
• Build a high performing team creating business plans and setting priorities to achieve business objectives and goals. Influence across multiple external and internal stakeholders. Lead and develop direct indirect and cross-business tea m

BASIC QUALIFICATIONS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor's required; advanced degree (MBA MPH etc.) preferred
• 12+ years' experience in CRM product management digital platform leadership or technology strategy including driving adoption of complex future-focused technology capabilities
• 5+ years of people management experience required
• Understanding of AI and machine learning frameworks and libraries
• Demonstrated success in a highly fast-paced setting
• Ability to influence without authority setting business direction priorities and action plans
• Strong project management analytical and organizational skills with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills and prior experience in presenting to senior leaders
• Ability to oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
• Commitment to develop ing and coach ing others

Other Job Details:

• Last Date to Apply for Job: March 17th 2026.
• Ability to travel based on business needs
• A dditional Location Information: New York NY; Collegeville PA; Lake Forest IL
• NOT eligible for Relocation Package
• This position is hybrid and requires working onsite 2 to 3 days per week
• #LI-PFE

The annual base salary for this position ranges from $214900.00 to $358100.00. In addition this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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