Senior Director Business Relations

Job Description

At APTIM, we come to work each day knowing that we are making an impact on the world. Our work spans from safeguarding and maintaining critical infrastructure to helping communities recover from natural disasters, from empowering our armed forces and first responders to reducing carbon and energy use, and from making cities more resilient against the threats of climate change to restoring contaminated ecological systems.

Job Overview:

APTIM is seeking a dynamic and experienced Business Relations Director to grow our Resilient Solutions business. The successful candidate will collaborate closely with senior executives to devise and execute customer engagement strategies with a primary focus on sales. As the Business Relations Director, you will play a pivotal role in driving business growth by developing research methods to gain insights into customer values, needs, and opinions about our company.

What you can expect from APTIM:

• Work that is worthy of your time and talent
• Respect and flexibility to live a full life at work and at home
• Dogged determination to deliver for our clients and communities
• A voice in making our company better
• Investment into your personal and professional development

Key Responsibilities/Accountabilities:

• Collaborate with senior executives to develop and execute customer engagement strategies tailored to emergency management, sustainability, and resilience.
• Design and implement research methodologies to gain in-depth understanding of customer values, needs, and perceptions about APTIM's services.
• Analyze customer satisfaction data to identify the company's current strengths and weaknesses in customer relations.
• Leverage existing relationships and industry reputation to further the growth of APTIM's resilience focused business addressing climate cycle impacts and long-term recovery.
• Utilize data-driven insights to develop innovative strategies aimed at enhancing customer relations and driving business growth.
• Prepare comprehensive reports highlighting current customer relations status and recommending future strategies to promote business expansion.
• Lead the implementation of new customer service strategies by providing training and guidance to mid-level managers in adopting innovative customer engagement techniques.
• Stay updated on emerging technologies and trends in customer service and integrate relevant technologies into the business' customer service strategy to enhance efficiency and effectiveness.

Basic Qualifications:

• A Bachelor's degree in a Science, Technical, Engineering and Mathematics related discipline is highly desirable, while a degree in Business Administration, Marketing, or a related field is also acceptable. A Master's degree is preferred.
• Previous position in Government with success in relevant areas. Relationships should be current and appropriate.
• Proven track record of at least 5 years in a similar role, preferably within the emergency management or disaster services industry.
• Strong analytical skills with the ability to interpret complex data and extract actionable insights.
• Excellent communication and interpersonal skills, with the ability to build rapport with both internal and external stakeholders.
• Demonstrated experience in developing and executing successful customer engagement strategies, with a focus on sales growth.
• Proficiency in utilizing various research methodologies and data analysis tools.
• Ability to adapt to changing business needs and thrive in a fast-paced environment.
• Strong leadership abilities with experience in training and mentoring team members.
• Familiarity with emerging technologies and their applications in enhancing customer service is highly desirable.

Who we are and what we do:

APTIM is a global industry leader headquartered in Baton Rouge, Louisiana. With more than 4,000 employees worldwide, APTIM specializes in critical infrastructure, technical and data solutions, program management, environmental services, resilience, as well as sustainability and energy solutions. Our dedicated people have the proven experience and expertise to provide integrated services and solutions to government agencies, commercial, industrial, and energy customers. APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and the natural world, and creating an inclusive equitable environment that celebrates the diversity of our people.

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Aptim Making a Difference