Senior Director, Client Engagement & Technology Solutions

Job Description

Hearst Technology Services is seeking a highly skilled and dynamic individual to serve as the Senior Director of Client Engagement and Technology Solutions. In this role, you will be responsible for driving client engagement, fostering cross-organizational synergies around technology solutions and spend, overseeing performance management, and ensuring exceptional service delivery. This position plays a critical role in aligning technology solutions with client needs, maximizing client satisfaction, and enhancing overall business growth.

Responsibilities:

1. Client Engagement: Develop and implement strategies to build and maintain strong relationships with clients, understanding their needs, and identifying opportunities to deliver value-added solutions.
2. Cross-Organization Synergies: Collaborate with internal stakeholders, including sales, technology, and operations teams, to drive cross-functional alignment and leverage technology solutions and spend effectively across the organization.
3. Technology Solutions: Work closely with the technology team to identify, evaluate, and recommend innovative technology solutions that align with client requirements and contribute to overall business objectives.
4. Performance Management: Define and track key performance indicators (KPIs) to measure the effectiveness of technology solutions, client engagement initiatives, and service delivery. Provide regular reports and insights to senior leadership.
5. Service Delivery: Set high standards for service delivery and ensure that client expectations are met or exceeded. Identify areas for improvement and implement strategies to enhance service quality and efficiency.
6. Team Leadership: Build and manage a high-performing team, providing guidance, mentorship, and support to drive individual and collective success.

Qualifications:

1. Education: Bachelor's degree in business, technology, or a related field. An advanced degree (MBA or equivalent) is preferred.
2. Experience: Minimum of 10 years of relevant experience, including client engagement, technology solutions, and cross-functional leadership roles. Previous experience in the media or information services industry is highly desirable.
3. Strategic Vision: Demonstrated ability to develop and execute strategic plans, with a focus on client engagement, technology innovation, and business growth.
4. Relationship Management: Proven track record in building and maintaining successful client relationships, understanding client needs, and delivering effective solutions.
5. Technology Expertise: Strong understanding of technology trends, particularly in the media and information services space. Familiarity with digital media, data analytics, and content management systems is a plus.
6. Leadership Skills: Exceptional leadership abilities with a proven track record in managing and motivating teams. Ability to foster collaboration, influence stakeholders, and drive results in a matrixed organizational structure.
7. Analytical and Financial Acumen: Solid analytical and financial skills, including experience in budget management, performance tracking, and data-driven decision-making.
8. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present complex ideas and concepts to both technical and non-technical audiences.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City. The reasonable estimate, if hired in New York City, is $200,000-$240,000. Please note this information is specific to those hired in New York City. If this role is open to candidates outside of New York City, the salary range would be aligned to that specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.

About Us

Hearst is a leading global, diversified media, information and services company with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; transportation assets including CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; 33 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, California, which reach a combined 19% of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Times Union (Albany, New York); more than 300 magazines around the world, including Cosmopolitan, ELLE, Men's Health and Car and Driver, and digital services businesses such as iCrossing and KUBRA; and investments in emerging digital entertainment companies such as Complex Networks. To learn more about Hearst, visit hearst.com.

Hearst is an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of race, color, national origin, religion, creed, sex or gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, military or veteran status, or any other characteristic protected by federal, state, or local law.