Senior Director, Client Solutions, Enterprise

The Client Solutions team at Yext is looking for a Senior Director, Client Solutions, Enterprise Verticals with experience in Financial Services and Healthcare to lead and inspire our Client Solutions teams in these critical industries, ensuring our clients' success and satisfaction. This person will be responsible for managing and developing a team of client solution leaders, ensuring client satisfaction, and driving client retention and growth. Your critical thinking, outstanding leadership abilities, and deep understanding of client solution principles will be crucial in establishing and maintaining strong client relationships and improving their value and success.
What You’ll Do

• Leadership and Team Management:
  • Lead, mentor, and inspire a team of client solution managers, encouraging a positive and hard-working culture
  • Set clear performance expectations, provide ongoing coaching, and conduct regular performance evaluations
  • Collaborate with cross-functional teams, such as Sales, Marketing, and Product, to align client solution strategies with company goals
• Client Solutions Strategy:
  • Develop and implement a comprehensive client solutions strategy tailored for the Financial Services, Healthcare, and Public Sector industries that aligns with the company's vision and objectives
  • Define and measure key performance indicators to track client success metrics, including client satisfaction, retention, expansion, and advocacy
  • Identify opportunities for process improvements and implement scalable strategies to enhance the overall client experience
• Book of Business Management:
  • Build and maintain positive relationships with key customers, acting as a senior partner concern point for strategic discussions and major client issues. Serve as their trusted advisor and advocate within the organization
  • Leverage Yext’s client success technology and analytics to monitor customer health and identify areas of improvement or risk mitigation within these business sectors
  • Work with Client Solutions leaders to establish and optimize Client Solutions processes and workflows tailored to the unique needs of Financial Services and Healthcare clients, ensuring efficiency and scalability

What You Have

• BA/BS degree or similar college-level education
• 5+ years of professional experience developing and leading teams within a Client Solutions, Customer Success domain
• 2+ years experience managing front-line leaders
• Industry experience in Financial Services and/or Healthcare highly preferred
• Strong leadership and team management skills, with a track record of building and developing hard-working teams
• Outstanding interpersonal and communication skills, with the ability to engage and influence clients and partners at all levels
• Strategic problem solver with a deep understanding of customer success principles and standard processes
• Analytical mentality, with the ability to use data and metrics to drive informed decision-making
• Client-centric approach and a passion for delivering exceptional client experiences
• Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams

#LI-AE1

The base salary at the time of hire for this position is expected to be between $121,050 - $246,000. Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits, and successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.