Senior Director, Credentialing Operations

We aim to build an industry-leading credentialing organization. The Sr. Director of Credentialing Operations will be responsible for partnering with Credentialing Management to streamline onboarding workflows, maintain 100% compliance for travelers on assignment, and maintain an accurate record of client, state, and Nomad requirements.

• Manage an organization of 30+ credentialing specialists and managers
• Oversee our Expiring Credentials team, and maintain 100% compliance for our travelers on assignment
• Conduct monthly file audits in alignment with Joint Commission standards
• Partner with the Sr. Director of Operations to build and oversee a data entry team that maintains up-to-date client, state, and Nomad requirements
• Partner with the Sr. Director of Operations and current Credentialing Directors to run time studies of credentialing onboarding workflows to identify areas for improvement
• Partner with the Data team to build new dashboards and reports to help our Credentialing organization run most efficiently
• Lead cross-functional initiatives with Client Services, Operations, Clinical Excellence, Product, and Engineering that help improve On Time Starts as well as the traveler and client experience (measured by CSAT and NPS)
• Partner with Credentialing Management and Clinical Excellence to build and improve on credentialing policies and procedures
• Hold staff meetings and 1v1s with Credentialing Management and cross-functional leaders
• Help to create an environment of high morale, motivation, and teamwork

• Experience in a leadership role credentialing travel nurses and allied health professionals at a healthcare staffing agency
• Experience managing managers
• Experience hiring, training, and managing an organization of 30+ credentialing specialists and managers
• Deep experience with Joint Commission requirements
• Experience building and revamping operations processes
• Experience building workflow diagrams, building slide decks, and presenting to senior stakeholders
• Keen understanding of how to use data to set the direction for an organization and to drive performance management
• High ambition, high collaboration, low ego

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Nomad Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.