Senior Director, Cyber Security & Technology Operations

Job Description
Position Summary

The Senior Director, Cyber Security & Technology Operations has responsibility for technology and Infrastructure operations, IT Services and Service Management. This role requires extensive experience in modernizing and supporting IT Infrastructure environments and strengthening security controls and practices. Provides leadership to a team of IT managers, Service Desk manager, Network Architects and Engineers and manage the company's technology operations.

Essential Functions

• Establish a vision for IT infrastructure, platforms and applications aligned with MAW business strategy and lead a high performing, service-oriented team to implement.
• Drive the roadmap to streamline, standardize, and strengthen performance, reliability, robustness, and scalability across the organization.
• Devise and establish IT policies and systems to support the implementation of business strategies.
• Oversee Helpdesk operations at all levels.
• Reports trends on a regular basis to improve security and technology services.
• Drives security strategy and roadmap, risk register and plans, projects, security training, staff, and communications.
• Management of vendor and third-party relationships, including service levels, risk assessments, and compliance requirements.
• Supervise IT Operations team to support all offices and enterprise systems, while working closely with management and external vendors.
• Prepare financial budgets and presenting proposals for capital and operational expenditures to senior executives.
• Proactively communicate and report progress, system performance, issues, and risks to the CIO, management, and Program/Product teams.
• Develop reliable metrics for hardware, software and storage while ensuring strategic capacity planning.
• In collaboration with IT leadership, develop & implement the IT Department strategic plan including drafting KPIs, monitoring and reporting on the plan's performance.
• Collaborates effectively with all parts of the organization & MAW Chapters.
• Performs other related job duties, as assigned.
• Hires, coaches, develops, and manages performance of all team members. Ensures Offerpad values are adhered to and consistently demonstrated.

Experience and Skills
Minimum Qualifications

• Bachelor of Science in IT, Technology or related field or related experience.
• 10 + years professional IT experience with progressive growth in responsibility and scope
• Minimum 5 years IT management experience.
• Knowledge of Cyber Security and various IT Security standards across the industry.
• Ability to serve as a security resource to all levels including executive management, department staff, and external bodies.
• Proven track record of success at building innovative solutions and driving enterprise-wide adoption
• Strong management and leadership skills.
• Strong organization skills, accurate, and detail oriented.
• Strong work ethic, ability to learn quickly and adapt to change
• Excellent communication (oral and written) skills
• Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
• Exhibits sound judgment and swift decision-making skills
• Ability to think creatively and come up with solutions
• Ability to critically review, summarize, and report findings and recommendations
• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
• Demonstrated ability to build and maintain relationships with internal and external stakeholders.
• Ability to work in a fast-paced team environment.