Senior Director, Experience Design (Journey Lead)

Job Overview

We are looking for experienced and visionary design leaders.

This role will be responsible for end-to-end design of our user journey's, across responsive web and native mobile experiences. This role will create experience concepts and stories, delivering on a multi-year strategy to improve the user experience for our end users and transform their respective journey's - to help lead the evolution of our end user experiences and supporting our mission of delivering lifetime income for all, with investments that build a better world.

TIAA's Design Office's mission is to build a design-led culture, while strengthening our design capabilities to create an end-to-end experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with TIAA.

Job Summary

The UX Manager III leads the team that is responsible for the process of designing and developing user engagement experiences for a variety of applications. While owning the short to mid-term execution of functional strategy and the operational direction of the group, this job approves and implements functional requirements and the translations into detail design documents. This job manages the team that works to research and develop design parameters, performance characteristics, and technical specifications of all products and components.

Key Responsibilities and Duties

• Manages user experiences regarding any system, looking at things like ease of use, perception of the value of the system, utility and efficiency in performing tasks.
• Develops strategy to ensure user needs and business requirements are represented in features and functionality of system.
• Approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies.
• Liaises with senior leadership to influence others to accept current practices and approaches.
• Supervises complex system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.
• Manages department budget, purchases equipment and supplies.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Manages performance of team through regular, timely feedback, and directs the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.

Additional Responsibilities and Duties

• Lead a journey design team to partner with research, product management and development to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Partner with Sr Design Directors to help elevate design awareness and implementation of modern design best practices to enable the team to deliver the highest quality experiences.

• Elevate design awareness and implementation of modern design best practices to enable the team to deliver the highest quality experiences.
• Ensure that the experience priorities for the end user experience inform and align with client & business challenges/goals.
• Partner closely with Digital & Customer Experience Transformation team to implement end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the team.
• Collaborate closely with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user digital design strategy and lead the end user experience design team(s) to drive scale and growth by maximizing their engagement and loyalty across all digital channels.
• Collaborate with and align the team(s), around our experience strategy goals, and work closely with other Journey Design Directors to ensure consistency across experiences.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Preferred Experience & Qualifications

• 12+ years of UX design and /or design management experience
• Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
• Strong and demonstrated background in: Figma, Sketch, InVision, and Miro
• Strong team management and team building skills. Demonstrated experience in leading and mentoring leads and individual contributors, as well as developing talent and upgrading craft skills
• Eager to be innovative and possess a strong 'test and learn' mentality

Note: Candidates may be asked to provide work content to be considered in the selection process.

#LI-KG1

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

Base Pay Range: $160,700/yr. - $223,400/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

For Applicants of Greenwood residing in Brazil (English), click here.

For Applicants of Greenwood residing in Brazil (Portuguese), click here.

For Applicants of Westchester residing in Brazil (English), click here.

For Applicants of Westchester residing in Brazil (Portuguese), click here.