Senior Director Global People Services Human Resources

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What We'll Bring:

What You'll Bring:

• Lead and manage the global employee and manager inquiry experience including case management tiered support models service standards and SLAs 

• Own global People Operations service delivery across the employee lifecycle ensuring consistent high-quality execution at scale 

• Establish and refine global people operations strategy and optimize the organization operating model and technology platforms to deliver an employee-centric high quality consistent and scalable experience. 

• Serve as a key business leader in operationalizing GenAI within People Operations including partnering with technology on application of TransUnion’s OneTru AI platform.  Define use cases service standards governance and adoption practices. This role ensures AI capabilities are responsibly embedded into HR platforms (e.g. Workday and case management) to enhance decision support knowledge access and service effectiveness.  

• Define and manage the People Operations service portfolio including what services are delivered globally versus locally and how work is segmented across Tier 1 Tier 2 and specialist support 

• Establish clear roles handoffs and decision rights between People Operations HRBPs and COEs in alignment with the evolved HR operating model 

• Apply a product and journey mindset to HR services using GenAI-driven insights associate feedback operational data and trend analysis to simplify processes and improve experiences 

• Identify opportunities for continuous improvement standardization and automation to reduce complexity and improve capacity across HR. Use GenAI-powered insights including  TransUnion’s proprietary OneTru AI trend and pattern analysis to proactively identify experience risks emerging inquiry drivers and capacity constraints. This enables People Operations to address issues before they impact associates and managers improving trust engagement and service resilience at scale. 

• Partner with other HR COEs HR Business Partners and other key stakeholders to operationalize new programs policies and acquisitions in a scalable and sustainable way 

Impact You'll Make:

Strategic Intent & Leadership 

• The leader refines and reprioritizes People Operations strategy in alignment with HR’s multiyear plan tracking outcomes related to service quality efficiency capacity and associate experience.

Transformation Roadmap 

• Global People Operations is on an operational journey transforming from geographic silos to a global team leveraging one common platform and unified ways of working. The leader owns the execution of the journey the leadership of the team and the change management of the process. 
• This includes simplifying legacy processes reducing unnecessary variation and building scalable operating practices that support a globally aligned HR function. 

Technology & Systems Partnership 

• The Senior Director partners closely with HR and Technology leadership to translate People Operations requirements into clear priorities service needs and adoption plans. This role is accountable for operational readiness process design data quality change adoption and ongoing optimization of HR platforms (including Workday and Dovetail case management) for People Operations service delivery. 
• Providing thought leadership and partnership in operationalizing the use of AI to enhance the efficiency and effectiveness of People Operations service delivery is a key priority for this role. 

Process Efficiency & Scale 

• This role will be a key identifier of enterprise people processes that can be done differently with continuous improvement or technology investment. The leader with the support of team resources will have a mandate to continuously improve the associate and manager experience. 
• The role uses operational metrics case trends and service insights to proactively identify pressure points risks and opportunities to improve efficiency reduce burnout and strengthen HR’s capacity to deliver both transformation and day-to-day services. 

Talent Builder 

• The Global People Operations leader manages a large global organization and influences across the HR team at TransUnion. Team building for collaboration knowledge sharing and encouraging a continuous improvement mindset is critical to the success of the function as is developing individual talent within the team to become well-rounded HR professionals. 
• This role builds a globally connected People Operations team with strong service process data and change capabilities developing leaders who can operate effectively within a global product oriented HR model. 

Scale 

• As TransUnion continues to grow organically and via acquisition the Global People Operations team must scale to meet the increased headcount and volumes that enter the employee lifecycle system. 
• This role ensures that People Operations capabilities capacity and service models evolve to support growth while maintaining consistency compliance and a strong associate experience. 

#LI-KJ1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Company’s reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnion’s Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

TransUnion's Internal Job Title:

Company:

What We Do

TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link match and tap into the awesome combined power of that data; and our knowledgeable and passionate team who stewards the information with expertise and in accordance with local legislation around the world. Because of our work organizations can better understand consumers in order to make more informed decisions and earn their trust through great personalized experiences and the proactive extension of the right opportunities tools and offers. In turn consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose and what drives us every day.

Why Work With Us

Our culture is welcoming energetic and innovative. There’s an overall synergy that flows throughout TransUnion creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.

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