Senior Director, Global Digital Operations

• Lead our Global Operations team in ensuring the delivery of all in-house and client content to our digital retailers; manage and coach team members based in NY, the UK, Argentina, and India
• Partner internally (label management, product development) and externally (digital service providers, 3rd parties) to identify, report and resolve issues quickly and accurately
• Oversee our internal Concierge service, monitoring top priority releases, making recommendations, and highlighting areas of concern; act as escalation point for timely operational issues
• Act as the subject matter expert on the digital music supply chain, investigating anomalies and presenting options for resolution
• Educate internal teams on updates and best practices
• Maintain a strong working relationship with all digital retailers and external business partners
• Continually build upon and improve our operations, identifying inefficiencies and suggesting improvements to current processes
• Work with multiple departments and personnel to implement new strategies that achieve significant operational efficiencies
• Work with Business Development and Sales to integrate new digital business partners into our digital supply chains
• Actively participate in industry working groups like DDEX
• Consistently meet and/or exceed performance objectives

• 7+ years of work experience, preferably in the music, film, or entertainment industry
• Proven ability to lead a team
• Familiarity with XML/DDEX
• Strong account relationship experience working with high-profile, global businesses
• Extensive experience in defining and documenting business requirements relating to the implementation and enhancement of systems in areas such as digital content delivery, label copy, etc.
• Deadline-oriented and extremely organized
• Ability to work across a multifunctional team successfully. Experience navigating complex problems while partnering with all levels of the organization.
• Adaptable to evolving workload
• Excellent written/verbal/interpersonal communication skills

Bonus Points:

• Passion for, knowledge of, and appreciation for music!
• Familiar with audio and video encoding processes

The Orchard is a leading music distribution company operating in 45 markets worldwide –  distributing music from independent artists, including Ozuna, Skepta, Jorja Smith, and Kelsea Ballerini. With cutting-edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers worldwide. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.